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Certificate in Performance Management (Level 3)

Course Overview

Performance Management Course

Employee performance management represents a critically important element in the running of a successful business of any type and in any sector. Certificate in Managing Employee Performance (Level 3) is suitable for those looking to begin or further an existing career in any supervisory on management position, where people-management and operational-efficiency are key concerns.

Inspiring and motivating individuals to work to their full potential with any degree of consistency can be extremely challenging.  What motivates one individual may have the opposite effect on another, which is precisely why honed and advanced employee performance management skills are of such enormous value in the modern workplace.  Businesses at all levels are constantly on the lookout for those with the invaluable ability to monitor, analyse, review and respond accordingly to a variety of employee behaviours, in order to maximise motivation and efficiency.

Course content on this  performance management course, incorporates an introduction to performance-management as a concept, along with professional performance reviews, employee training, setting standards and addressing performance problems.  Successful candidates will find themselves equipped with the skills, knowledge and confidence required to take their careers to the next level.

Course Syllabus

This Performance Management course consists of the following four units:

Unit 1 – Performance Appraisals

In the first course unit, candidates are introduced to the concept of performance-management and guided through the most important and effective types of performance reviews. Performance appraisals are also investigated, along with the specifics of choosing which approaches may or may not work.

Unit 2 – Performance Management Process

The primary focus of Unit 2 centres around the ongoing management of employee performance, beginning with how to choose the right individual for the job and continuing with effective training and coaching, the setting of appropriate standards, motivating employees to reach their full potential and providing effective feedback.

Unit 3 – Planning the Interview

Performance interview processes are introduced in the third unit, which provides a comprehensive overview of the professional interview format. Candidates are guided through the interview’s opening, discussion and closure, along with how to use the information gathered to provide effective and proactive feedback.

Unit 4 – Maintaining Performance

In the fourth and final unit, candidates explore performance problem handling techniques and how to address difficult behaviour. A variety of additional motivational theories are also covered, along with how to apply all theoretical knowledge communicated throughout the course in a working scenario. 

Fee & Payment Options

Paying in Instalments: £395 (Interest FREE Instalments)

Deposit: £95

No of Instalments: 12

Each Instalment: £25

Pay in Full: (£80 Discount) £315


At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Brentwood open learning college has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Brentwood open learning college to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Career Path

Your new skills, talents and confidence will help you excel in a number of key professional fields, including recruitment, training, workforce development, performance maintenance and associated disciplinary matters. A recognised qualification can make all the difference when it comes to career prospects, which span team leadership and management, HR, business ownership and many more besides. 

Who Should Take This Course?
  • Small business owners and entrepreneurs
  • Business managers, supervisors and team leaders
  • Anyone working in HR, recruitment or staff training
  • Employees at any level in pursuit of promotion
  • Candidates looking to stand out with a recognised qualification

Related Links:

Diploma in Management (Level 4)

Certificate in Management (Level 3)

Certificate in Team Leading Skills (Level 3)


Course Level
Level 3

Awarding Body
ABC Awards

Study Method
Online Learning

Course Duration
200 Hours Approx.

Entry Requirements
No entry requirement.

Start Date

  • Learn how to carry out professional performance appraisals
  • Discover the key to effective training and coaching
  • Study the correlation between motivation and performance
  • Learn how to gather and deliver feedback with maximum effectiveness
  • Explore performance problem handling techniques and challenging behaviour 

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