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Conflict Resolution Course (Level 2)

Course Overview

Conflict Resolution Certification Online

As it is often impossible to entirely avoid conflict, proactively responding to and ultimately addressing conflict is all that can be asked of a person.  Unfortunately, in order to successfully deal with conflict, it is first crucial to have a solid understanding of not only our own behaviours and habits, but how they affect and influence those around as.  In all instances, approaching conflict with the confidence and theoretical knowledge required to appropriately handle and manage the situation almost always breeds a far more agreeable, mutually beneficial outcome. 

In this Conflict Resolution Certification Online, candidates explore the premise of not only addressing difficult situations, but using everyday challenges as opportunities to improve and evolve. Along with exploring how personal actions and behaviours impact others, course content covers a variety of effective techniques for approaching and addressing challenging individuals and situations. Several core concepts pertaining to anger management are also introduced, along with a number of effective coping strategies when faced with difficult circumstances. 

Course Syllabus

This Conflict Resolution Certification Online, consists of the following four units:

Unit 1 – What Is Conflict

Throughout the first course unit, the primary topic of focus is that of the broad definition of conflict and how it affects those involved. Candidates begin to explore the potential consequences and benefits of confrontation, the concept of conflict as a form of communication and the building/maintenance of reciprocal relationships.

Unit 2 – Preventing Problems

Course content in the second unit explores problem prevention, with an investigation of the importance of empathy and a series of dangerous misconceptions candidates must be aware of. The importance of focus for effective conflict resolution is also explored, along with an introduction to the Three F’s.

Unit 3 – Managing Anger

The following unit introduces candidates to the basics of anger management, incorporating an investigation of coping strategies, managing personal anger and effectively dealing with the anger of other people. Course content also covers a variety of self-protection techniques to employ when faced with criticism, along with a number of key causes attributed to difficult human behaviour.

Unit 4 – Conflict Resolution Techniques

In the fourth and final unit, a series of effective conflict resolution techniques are explored in-depth, along with the importance of the conflict resolution model. Candidates are guided through a series of critical concepts and theoretical teachings including self-change theory, how to deal with feelings of negativity, generally coping with stress and better-controlling personal thoughts in even the trickiest of situations. 

Fee & Payment Options

Paying in Instalments: £360 (Interest FREE Instalments)

Deposit: £80

No of Instalments: 10

Each Instalment: £28

Pay in Full: (£60 Discount) £360


At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that Brentwood Open Learning College have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The course itself has been designed by Brentwood Open Learning College to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.

What is ABC Awards?

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Career Path

To master the art of conflict resolution is to become an extremely valuable business asset. In management, team leadership, supervisory and HR positions in general, conflict often represents a normal and inevitable part of everyday business operations. Having studied proactive conflict resolution at an advanced level, you will be primed to handle any situation in a manner that breeds a mutually beneficial outcome. 

Who Should Take This Course?
  • Business owners and senior managers
  • Anyone in a team leadership, supervisory or HR role
  • Members of the workforce in pursuit of promotion
  • Anyone interested in problem prevention
  • Candidates struggling with anger and stress issues
  • Entrepreneurs and small business owners  

Related Links:

Anger Management (Level 2)

Diploma in Psychology (Level 4)

Certificate in Psychology (Level 3)

Course Level
Level 2

Awarding Body
ABC Awards

Study Method
Online Learning

Course Duration
125 Hours Approx.

Entry Requirements
No entry requirement.

Start Date

  • Explore the benefits and consequences of confrontation
  • Learn how to effectively prevent conflict where possible.
  • Study effective anger management techniques
  • Learn how to cope with stress and challenging situations
  • Develop universally valuable skills and competencies for life 

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