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Retail Management - Advanced Diploma QLS Level 5



Course Overview

Retail Management Training

Boost your CV and your career prospects with endorsed retail management training online, brought to you by the experts at Brentwood Open Learning College.  Study in your own time at a pace that suits you, for the chance to earn an advanced Level 5 Online Retail Management Certificate.  Whether new to retail management or looking to take an existing career to the next level, our exclusive distance learning programmes have you and your future covered!  Study the art of effective retail management over a series of eight in-depth modules, covering consumer behaviour analysis, communication skills, relationship selling, productivity techniques, supplier relations and how to deal with difficult customers.  Enjoy expert tutor support as you study, with no deadlines or time restrictions to worry about.  Check out our complete range of retail management courses for distance learning online, or contact a member of the team at Brentwood Open Learning College for more information.

Why Study Retail Management?

Successful retail management means more than simply providing the products and services your customers expect.  Increasingly, today’s discerning consumer expects an enjoyable and memorable experience from start to finish.  Referred to as the ‘customer journey’, every aspect of the customer’s experience impacts whether they make a purchase, whether they come back for more and whether they recommend a retailer to their friends, family and colleagues.  Competition across all subsectors of the retail industry is more ferocious than ever before, with customer service alone often making all the difference.  Whether pursuing a leadership role with an established employer or looking to run your own retail business more confidently, this advanced Level 5 Retail Management Diploma could make all the difference.

Course Syllabus

Our endorsed retail management courses are open to ambitious and hardworking candidates worldwide, with no prior knowledge or experience required.  Study from home at a time and pace that suit your schedule, exploring the art of effective retail management over eight in-depth modules as follows:

Module 1. Essential Skills for Smart Selling           

The course begins by examining some of the most important skills at the heart of effective salesmanship, along with the benefits of selling ‘smarter’ in a retail setting.  Each of the four stages of the sales cycle is presented and discussed, along with the benefits of establishing strong customer relationships and the growing ineffectiveness of the traditional ‘hard-sell’.

Module 2. Productivity Techniques for Maximum Selling

Module two provides candidates with a series of helpful guidelines for boosting productivity in a sales environment.  An introduction to professional networking skills is also provided, along with several common mistakes made by salespeople and an exploration of the reasons why people choose certain products and services over others.

Module 3. Communication Skills for Relationship Selling

The role of communication at the heart of effective selling is examined in the third module, which also brings the concept of ‘relationship selling’ into discussion.  Candidates learn how to develop their listening skills, accurately interpret nonverbal cues and ensure their body language sends the right message when dealing with clients and customers.

Module 4. The Selling Process         

A detailed dissection of the selling process follows in module four, providing a brief overview of the behavioural equation theory and associated selling theories.  Candidates also consider promotion in the field of retail management, the importance of understanding consumer protections and the hallmarks of a high performing salesperson.

Module 5. The Importance of Consumer Behaviour

Module five brings into discussion some of the key factors that can influence the behaviour of consumers, along with the importance of conducting structured and effective customer research.  The five component stages of the consumer buying process are presented and discussed, along with the different consumer personality types and their associated characteristics.

Module 6. Dealing with Difficult Customers

Module six discusses the appropriate way to deal with difficult customers, in which candidates are presented with tips and guidelines for bringing dissatisfied or disgruntled customers back on board.  Course content also covers the exclusion of unprofitable customers where necessary, the risks posed by serial complainers and the importance of differentiating services to suit individual customer personalities.

Module 7. Dealing with Suppliers

The benefits of building and maintaining good relationships with suppliers are examined in the seventh module, which also guides candidates through the logistics of the procurement process in retail.  An overview of the procurement cycle and its component stages is also provided, along with some of the more common supplier-related issues in the field of retail management.

Module 8. Dealing with the Management of Stock

Concluding the course, module eight provides an important introduction to the fundamentals of inventory management for the retail business.  Candidates learn how to balance supply with demand, minimise the costs of carrying stocks and identify the various different stock classifications.  The importance of avoiding carrying too little or too much stock is also discussed, along with helpful tips for achieving the ideal balance.

Brentwood Open Learning College offers some free certificate courses in Management. Explore now on our website.

Fee & Payment Options

Paying in Installments: £660(interest FREE Installments)

Deposit: £120

No of Installments: 12

Each Installment: £45

Pay in Full: (£100 Discount) £560

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Career Path

Retail management skills are of universal value and relevance on a global basis. Whether new to retail management or looking to take an existing career a step further, this Level 5 Retail Management Diploma could help you leverage your untapped potential. Climb the ladder with an established employer, or take the first major step towards starting your own retail business from scratch. Salaries vary wildly in the field of retail management - anything from £18,000 to more than £50,000 with experience. 

Who Should Take This Course?

Whether considering a career change or already on your way to a high-profile position, our advanced Level 5 Retail Management Diploma could help you take that next big step. This fully endorsed online course was designed with the following applicants in mind:

  • Newcomers with no retail management experience
  • Retail workers at all levels pursuing promotion
  • Managers and supervisors working on their CPD
  • Retail business owners and prospective entrepreneurs
  • Anyone who runs an ecommerce business
  • Jobseekers working on their CVs and employability

With enrolment open 365 days a year, there’s no better time to get started than right now!  Sign up online with Brentwood Open Learning College, or contact our student support team anytime for more information.

Course at QLS
Level 5

Endorsement
Endorsed by Quality Licence Scheme

Study Method
Online Learning

Course Duration
450 Hours

Entry Requirements
No Entry Requirements

Start Date
Ongoing



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Retail Management - Advanced Diploma QLS Level 5



Save 80%

WAS
£ 660

NOW
£ 132



Course at QLS
Level 5

Endorsed By
Endorsed by Quality Licence Scheme

Study Method
Online Learning

Course Duration
450 Hours

Entry Requirements
No Entry Requirements

Start Date
Ongoing





Course Overview

Retail Management Training

Boost your CV and your career prospects with endorsed retail management training online, brought to you by the experts at Brentwood Open Learning College.  Study in your own time at a pace that suits you, for the chance to earn an advanced Level 5 Online Retail Management Certificate.  Whether new to retail management or looking to take an existing career to the next level, our exclusive distance learning programmes have you and your future covered!  Study the art of effective retail management over a series of eight in-depth modules, covering consumer behaviour analysis, communication skills, relationship selling, productivity techniques, supplier relations and how to deal with difficult customers.  Enjoy expert tutor support as you study, with no deadlines or time restrictions to worry about.  Check out our complete range of retail management courses for distance learning online, or contact a member of the team at Brentwood Open Learning College for more information.

Why Study Retail Management?

Successful retail management means more than simply providing the products and services your customers expect.  Increasingly, today’s discerning consumer expects an enjoyable and memorable experience from start to finish.  Referred to as the ‘customer journey’, every aspect of the customer’s experience impacts whether they make a purchase, whether they come back for more and whether they recommend a retailer to their friends, family and colleagues.  Competition across all subsectors of the retail industry is more ferocious than ever before, with customer service alone often making all the difference.  Whether pursuing a leadership role with an established employer or looking to run your own retail business more confidently, this advanced Level 5 Retail Management Diploma could make all the difference.

Course Syllabus

Our endorsed retail management courses are open to ambitious and hardworking candidates worldwide, with no prior knowledge or experience required.  Study from home at a time and pace that suit your schedule, exploring the art of effective retail management over eight in-depth modules as follows:

Module 1. Essential Skills for Smart Selling           

The course begins by examining some of the most important skills at the heart of effective salesmanship, along with the benefits of selling ‘smarter’ in a retail setting.  Each of the four stages of the sales cycle is presented and discussed, along with the benefits of establishing strong customer relationships and the growing ineffectiveness of the traditional ‘hard-sell’.

Module 2. Productivity Techniques for Maximum Selling

Module two provides candidates with a series of helpful guidelines for boosting productivity in a sales environment.  An introduction to professional networking skills is also provided, along with several common mistakes made by salespeople and an exploration of the reasons why people choose certain products and services over others.

Module 3. Communication Skills for Relationship Selling

The role of communication at the heart of effective selling is examined in the third module, which also brings the concept of ‘relationship selling’ into discussion.  Candidates learn how to develop their listening skills, accurately interpret nonverbal cues and ensure their body language sends the right message when dealing with clients and customers.

Module 4. The Selling Process         

A detailed dissection of the selling process follows in module four, providing a brief overview of the behavioural equation theory and associated selling theories.  Candidates also consider promotion in the field of retail management, the importance of understanding consumer protections and the hallmarks of a high performing salesperson.

Module 5. The Importance of Consumer Behaviour

Module five brings into discussion some of the key factors that can influence the behaviour of consumers, along with the importance of conducting structured and effective customer research.  The five component stages of the consumer buying process are presented and discussed, along with the different consumer personality types and their associated characteristics.

Module 6. Dealing with Difficult Customers

Module six discusses the appropriate way to deal with difficult customers, in which candidates are presented with tips and guidelines for bringing dissatisfied or disgruntled customers back on board.  Course content also covers the exclusion of unprofitable customers where necessary, the risks posed by serial complainers and the importance of differentiating services to suit individual customer personalities.

Module 7. Dealing with Suppliers

The benefits of building and maintaining good relationships with suppliers are examined in the seventh module, which also guides candidates through the logistics of the procurement process in retail.  An overview of the procurement cycle and its component stages is also provided, along with some of the more common supplier-related issues in the field of retail management.

Module 8. Dealing with the Management of Stock

Concluding the course, module eight provides an important introduction to the fundamentals of inventory management for the retail business.  Candidates learn how to balance supply with demand, minimise the costs of carrying stocks and identify the various different stock classifications.  The importance of avoiding carrying too little or too much stock is also discussed, along with helpful tips for achieving the ideal balance.

Brentwood Open Learning College offers some free certificate courses in Management. Explore now on our website.

Fee & Payment Options

Paying in Installments: £660(interest FREE Installments)

Deposit: £120

No of Installments: 12

Each Installment: £45

Pay in Full: (£100 Discount) £560

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Career Path

Retail management skills are of universal value and relevance on a global basis. Whether new to retail management or looking to take an existing career a step further, this Level 5 Retail Management Diploma could help you leverage your untapped potential. Climb the ladder with an established employer, or take the first major step towards starting your own retail business from scratch. Salaries vary wildly in the field of retail management - anything from £18,000 to more than £50,000 with experience. 

Who Should Take This Course?

Whether considering a career change or already on your way to a high-profile position, our advanced Level 5 Retail Management Diploma could help you take that next big step. This fully endorsed online course was designed with the following applicants in mind:

  • Newcomers with no retail management experience
  • Retail workers at all levels pursuing promotion
  • Managers and supervisors working on their CPD
  • Retail business owners and prospective entrepreneurs
  • Anyone who runs an ecommerce business
  • Jobseekers working on their CVs and employability

With enrolment open 365 days a year, there’s no better time to get started than right now!  Sign up online with Brentwood Open Learning College, or contact our student support team anytime for more information.

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