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Customer Services Course (Short Course)

Course Overview

Free Online Customer Service Training

Discover what it means to provide truly outstanding customer service, along with the value of customer excellence to the modern business. The level of service provided to each and every customer often makes the difference between whether a brand succeeds or fails. Increasingly, consumers are valuing customer service over and above both product quality and low prices. To master the art of superior customer service is to become a truly indispensable business asset.

This introductory free customer service course, explores the fundamentals of outstanding customer service provision from a modern business perspective. Course content on free customer service courses online, focuses on six critically important topics, which explore the definition of customer service, the importance of identifying the needs of the customer and the value of nurturing strong relationships and repeat business. Candidates also investigate customer feedback and reputation management, how training and development influence customer service quality and ultimately how to anticipate and exceed customer expectations.

We’re proud to offer this world-class distance learning opportunity 100% free of charge and with no strings attached. Our introductory customer services course is ideally suited to those already working in a customer service capacity, or considering exploring a new career area. There are no deadlines or time restrictions to worry about and we provide all required study materials as standard. So whether looking to enrich your CV or simply improve on your existing competencies, our exclusive free customer services short course represents an unmissable opportunity.

Course Syllabus

Introduction to Customer Service

TOPIC 1: What is Customer Services

TOPIC 2: Knowing your Customer’s Needs

TOPIC 3: Importance of Customer Feedback and Complaints

TOPIC 4: The Importance of Training and Development in Customer Service

TOPIC 5: Importance of Building Long-term Customer Relationships        


On course completion you will be awarded with our FREE BOLC course completion letter issued by the College. This letter will be sent to you in your email. 

Related Links:

Diploma in Public Relations (Level 4)

Certificate in Customer Services (Level 3)

Course Level
Entry Level

Awarding Body

Study Method
Online Learning

Course Duration
20 Hours Approx.

Entry Requirements
There is no particular entry requirement for this course.

Customer Reviews

Total Reviews: (10)

I like the aspect of the induction illustration because some organisation doesn't go through this stage during their recruitment process which affects the service been rendered by new staff while does that go through this process delivers great service.



It's really easy to understand and very interesting to study. It's very useful to enhance my knowledge.Thank you BOLC team.



All things are in details all study material are very excellent easy to understand of customers services. Functions and training.



Very informative and convenient! The courses can help enhance your knowledge and experience.You should enroll for the courses now!



The notes were precise and very helpful.



So interesting. It is going to play a key role in my educational career. The assignment, study materials provided are so easy to access and they are relevant.Hoping to advance.

#Benson Caxton


The course has been so educative, I must say. I learned so much about the nitty-gritty of Customer Service which I never knew before. I also loved how very interesting it was learning with Brentwood.


I liked everything, the course is amazing, it is a guide on how to over limitations and hardships in the business world, to know your customer needs and importance of building a long-term customer relationship, knowing and understanding your customers, how to build up your business, sales and creating a concrete name, I also enjoyed knowing the importance of customer feedback and complaints, all I can say this course gives tools and opportunities to advance and build a strong and lasting foundation in this world of competition.



What I like most about the course is the fact that the course has enough well detailed and well explained support materials.



I liked everything about the course, especially the fact that I could study at my own time and at my own pace.