Online Customer Service Course

Customer service is the back bone of any business. It is the heart of all retail activities. In today's highly competitive business world customer service is the only factor that influences people's choice between one organisation and another. Online Customer Service Course provides foundation for quality customer service that focuses on building strategies for lifelong customer relationships.

On this online customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers'  Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication  basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

This  customer service course online, provides a great over view of customer service industry and comes with the following :

Key course Benefits;

• Boost your CV and gain knowledge of the customer services best practices
• Ideal for you if you are already working in the field or are planning to work in customer service role
• Introduces principles, practices and procedures of customer service
• Accredited certificate available on course completion.
• Each course unit contains an assessment to demonstrate your knowledge of the topics covered.

Unit 1: What is Customer Service

• Critical Elements of Customer Service
• Who are your Customers?
• Meeting Expectations
• Personal Vision Statement

Unit 2: Communication Skills

• Importance of Empathy
• What is Communication
• Telephonic Techniques
• Handling Everyday Requests

Unit 3: Dealing with Difficult Customers

• Dealing with Challenges Assertively
• Types of Difficult Peoples
• Reducing Conflict
• Customer Problem Solving
• Reinforcement Techniques
• Dealing with Stress 

Paying in Instalments: £180 (Interest FREE Instalments)

Deposit: £40

No of Instalments: 10

Each Instalment: £14

Pay in Full: (£40 Discount) £140

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

This foundation course can help pave the way for studies at a more advanced level, though could also prove helpful in improving career prospects. Entry-level customer service positions include customer service agent, customer care representative, sales representative, telesales operator and more. Salaries generally begin between £17,000 and £25,000.

• Newcomers to customer service exploring new career options
• Candidates considering more advanced studies at a higher level
• Existing customer service workers in pursuit of promotion
• Anyone looking to improve their CV and career prospects

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Certificate in Telemarketing (Level 3)

Certificate in Public Relations (Level 2)