Terms and Conditions

Last updated: 15 July 2026

1. About These Terms

These Terms and Conditions govern your use of the BOLC Academy website, learner platform, courses, assessments, certificates and related services.

Please read them before creating an account, enrolling on a course, submitting an assessment or making a payment.

By using our website, registering for an account, enrolling on a course or purchasing a service, you agree to these terms.

If you do not agree to these terms, you must not use the relevant service.

2. Who We Are

BOLC Academy is a trading name of:

BOLC ACADEMY LIMITED
Company number: 16439992
Registered office: 12 Hawkins Drive, Chafford Hundred, Grays, England, RM16 6GG
Website: https://www.bolc.co.uk/
Email: info@bolc.co.uk

In these terms, “BOLC Academy”, “BOLC”, “we”, “us” and “our” refer to BOLC ACADEMY LIMITED trading as BOLC Academy.

“You” and “your” refer to the person using the website, holding a learner account, enrolling on a course or purchasing a service.

3. Scope of Our Services

We provide online courses and related educational services. Depending on the course, these may include:

online learning materials;
self-paced study;
tutor or learner support;
assignments or assessments;
progress records;
digital or printed certificates;
certificate verification; and
optional additional services.

The specific features, duration, assessment arrangements, fees and certificate options for a course are those stated on the applicable course page or enrolment information at the time of purchase.

Not every course includes tutor support, formal assessment, external recognition or a certificate within the advertised course price.

4. Course Information

We take reasonable steps to describe courses accurately. Course descriptions may contain summaries and do not form a guarantee that every topic, feature or resource will remain unchanged.

We may update:

course content;
learning materials;
assessment methods;
tutors or assessors;
platform features;
course titles;
course duration estimates; and
supporting resources.

Changes may be made to improve a course, maintain accuracy, address legal or technical requirements or reflect updated professional practice.

Where a material change affects an enrolled learner, we will take reasonable steps to provide an appropriate alternative, transition arrangement or other remedy required by law.

Course completion times are estimates only. Actual completion depends on the course, the learner’s study pace, assessment requirements and any applicable access period.

5. Eligibility and Enrolment

You must provide accurate and complete information when creating an account or enrolling.

You must be legally capable of entering into a contract. If you are under 18, enrolment may require the involvement and permission of a parent, guardian, school, employer or other responsible organisation.

We may refuse or cancel an enrolment where:

required information has not been provided;
payment has not been completed;
information appears false, misleading or fraudulent;
enrolment would breach law or third-party requirements;
the course is unavailable;
eligibility requirements are not met; or
there is evidence of misuse or previous serious breach of these terms.

A contract is formed when we confirm enrolment or provide access to the purchased service, whichever occurs first.

6. Learner Accounts

Your account is personal to you.

You must:

keep login details confidential;
provide accurate account information;
keep contact information reasonably current;
use the account only for lawful study purposes;
prevent unauthorised use; and
notify us if you believe the account has been compromised.

You must not:

share, sell, transfer or lend your account;
allow another person to complete assessments in your name;
access another learner’s account;
attempt to bypass access restrictions;
interfere with the website or platform;
upload malicious code; or
use automated systems to copy or extract course content.

We may suspend access where reasonably necessary to protect the platform, investigate misuse, prevent fraud or enforce these terms.

7. Free Courses and Paid Services

Some courses or learning materials may be made available without a course-access fee.

“Free course” ordinarily means that access to the stated learning materials is free. It does not necessarily mean that every related product or service is free.

Charges may apply to:

assessments;
tutor support;
printed materials;
printed certificates;
digital certificates;
certificate delivery;
replacement certificates;
extensions;
upgrades; or
other optional services.

Any charge will be shown before an order is placed.

Free access may be limited by availability, platform capacity, course withdrawal, account activity requirements or a stated access period.

We may modify or withdraw a free course without compensating users, but this does not affect rights relating to a separately purchased service.

8. Prices and Payment

Prices are shown on the website or during checkout and may change at any time before an order is accepted.

The price applicable to your purchase is the price displayed when you submit the order, subject to correction of an obvious pricing error.

You must pay all applicable fees using an accepted payment method.

Payments may be processed by third-party providers under their own terms and privacy notices.

We may:

delay access until payment is confirmed;
suspend a paid service where an instalment is overdue;
cancel an unpaid order;
correct an obvious pricing error; and
take reasonable steps to recover overdue amounts.

You are responsible for charges imposed by your bank, card provider or payment provider, including currency-conversion or international-transaction charges.

Unless stated otherwise, prices include any UK taxes that we are required to charge.

9. Instalment Plans

Where an instalment plan is offered, you agree to pay each instalment on the stated due date.

An instalment plan divides the course price into payments. It is not a monthly subscription unless expressly described as one.

Failure to pay may result in:

suspension of course access;
withholding of assessment or certification services;
cancellation of the instalment arrangement; or
recovery of amounts lawfully due.

We may allow a reasonable opportunity to correct a missed payment before taking further action.

Cancellation of access does not automatically remove liability for amounts already due, subject to your statutory cancellation and refund rights.

10. Consumer Cancellation Rights

This section applies where you purchase as a consumer. A consumer is an individual acting mainly outside their trade, business, craft or profession.

14-day cancellation period

You will normally have 14 days from the date the contract is formed to cancel an online purchase without giving a reason, unless an applicable legal exception applies.

To cancel, you must send us a clear statement identifying:

your name;
the course or service;
the order or account details where available; and
your decision to cancel.

You may contact us at info@bolc.co.uk.

Starting a service during the cancellation period

Where you ask us to begin providing a paid service during the 14-day cancellation period, you may be required to pay a proportionate amount for the service provided before cancellation.

Where a service has been fully performed during the cancellation period following your express request and acknowledgement, the statutory cancellation right may end as permitted by law.

Immediate access to digital content

Where digital content is supplied immediately, we may ask you to expressly consent to supply beginning during the cancellation period and acknowledge that this may affect or end the right to cancel that digital-content supply.

We will not treat access to digital content as removing a statutory cancellation right unless the legal requirements for doing so have been met.

Refunds following valid cancellation

Where a valid statutory cancellation applies, we will make any required refund using the original payment method unless otherwise agreed.

We may deduct an amount permitted by law for services supplied at your request before cancellation.

Nothing in these terms limits a cancellation or refund right that cannot lawfully be excluded.

11. Other Refund Requests

After any statutory cancellation period has expired, payments are not refundable merely because:

you change your mind;
you no longer have time to study;
you do not complete the course;
you do not use the available materials;
you expected a different personal, academic or career outcome;
you fail an assessment; or
you no longer require the course.

We may consider a refund, credit, transfer or extension at our discretion where appropriate, but doing so in one case does not require us to do so in another.

This section does not affect rights arising where a paid service is faulty, materially misdescribed or not supplied as required by applicable law.

12. Course Access

Course access is provided for the period stated on the course page, order confirmation or learner account.

Where no specific period is stated, access may continue for a reasonable period determined by the course type, platform arrangements and service availability.

Access may end when:

the stated access period expires;
the course is completed;
your account is closed;
required payments are not made;
the course is withdrawn;
the platform is replaced; or
these terms are materially breached.

We do not guarantee permanent or lifetime access unless expressly stated in writing.

You are responsible for completing and downloading any permitted personal records before access expires.

13. Assessments and Academic Integrity

Where assessment is included or purchased, you must submit your own work and follow the stated assessment instructions.

You must not:

submit work completed by another person;
purchase or commission assessment answers;
impersonate another learner;
permit another person to impersonate you;
falsify evidence;
plagiarise;
use unauthorised assistance;
manipulate assessment systems; or
misrepresent course completion.

Artificial intelligence tools may be used only where permitted by the applicable assessment instructions. Material produced with such tools must not be presented as your independent work where this would be misleading.

We may use reasonable methods to investigate authenticity, including plagiarism checks, authorship checks, oral verification or requests for supporting evidence.

Suspected misconduct may result in:

rejection of work;
a requirement to resubmit;
withholding or cancellation of a result;
suspension or termination of access;
cancellation of a certificate; or
notification to a relevant awarding or quality-assurance organisation where appropriate.

Assessment decisions are made according to the applicable course and assessment requirements. A learner is not guaranteed to pass or receive a certificate.

14. Certificates

A certificate will be issued only where:

the applicable completion or assessment requirements have been met;
required information has been provided;
all applicable certificate fees have been paid; and
no unresolved academic-integrity or payment issue exists.

A certificate confirms only what is stated on it.

Unless expressly stated, a certificate:

is not a degree;
is not a regulated qualification;
does not confer a professional licence;
does not guarantee admission to another course;
does not guarantee employment, promotion, immigration status or professional recognition; and
does not replace requirements imposed by an employer, regulator, awarding organisation or professional body.

Any accreditation, endorsement, awarding-body relationship or continuing professional development recognition applies only where expressly stated for the particular course.

We may correct, suspend or cancel a certificate obtained through fraud, impersonation, plagiarism, administrative error or breach of assessment requirements.

Fees may apply for printed, replacement, amended or internationally delivered certificates.

15. Educational and Career Disclaimer

Courses are provided for educational and professional-development purposes.

Information in a course is general and is not a substitute for advice from an appropriately qualified professional.

We do not guarantee:

employment;
promotion;
increased income;
business success;
admission to another institution;
acceptance by an employer;
professional registration;
licensing;
visa or immigration outcomes;
academic credit; or
any particular personal or commercial result.

You are responsible for checking whether a course or certificate meets your own needs and any requirements of an employer, regulator, educational institution, professional body or public authority.

16. Intellectual Property

The website, platform, course materials, assessments, graphics, videos, documents, branding and other content are owned by us or used under licence.

Unless expressly permitted, you may not:

copy;
reproduce;
publish;
sell;
license;
distribute;
translate;
modify;
record;
scrape;
upload elsewhere;
create derivative courses from; or
use our content to train an artificial intelligence system.

You receive a limited, personal, non-exclusive and non-transferable right to use the materials for your own lawful study during the applicable access period.

You may download or print materials only where the platform permits it and only for personal study.

No intellectual-property rights are transferred to you.

17. Acceptable Use

You must not use our website, platform or services:

unlawfully or fraudulently;
to harm, threaten or harass another person;
to distribute malware;
to gain unauthorised access;
to overload or disrupt systems;
to collect information about other users;
to send unsolicited marketing;
to publish unlawful or infringing material;
to misrepresent your relationship with us; or
in a way that could damage our systems, reputation or operations.

We may remove content, restrict activity or suspend access where reasonably necessary.

18. Third-Party Services and Links

Our services may rely on third-party providers, including providers of:

payment processing;
website hosting;
learning platforms;
video hosting;
communications;
analytics;
assessment tools;
certificate delivery; and
external educational or professional services.

Third-party services may be governed by separate terms and privacy notices.

Links to third-party websites are provided for convenience or information. We do not control and are not responsible for third-party websites, content, availability, security or conduct.

The appearance of a name, logo or link does not necessarily mean that the organisation endorses every course or service we provide.

19. Service Availability

We aim to maintain reasonable availability but do not guarantee uninterrupted or error-free access.

Access may be affected by:

maintenance;
updates;
internet or hosting failures;
cybersecurity incidents;
third-party failures;
technical faults;
events outside our reasonable control; or
necessary legal or operational changes.

We may temporarily suspend a service to protect users, data, systems or business operations.

Where a paid service is materially unavailable for a prolonged period, we may provide an extension, replacement, credit or other remedy where appropriate or legally required.

20. Suspension and Termination

We may suspend or terminate access where:

payment is overdue;
an account is shared or misused;
academic misconduct is suspected or established;
false information has been provided;
systems or content are being copied or attacked;
another person is being harmed or harassed;
continued access creates a legal or security risk; or
these terms are materially or repeatedly breached.

Where appropriate, we may provide notice and an opportunity to correct the breach. Immediate action may be taken where reasonably necessary to prevent harm, fraud, security incidents or serious misconduct.

Termination does not affect rights or liabilities that arose before termination.

21. Our Responsibility

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability that cannot be excluded under applicable consumer law.

Subject to those rights:

we are not responsible for losses caused by circumstances outside our reasonable control;
we are not responsible for losses resulting from your failure to follow instructions, protect account details or meet third-party requirements;
we are not responsible for employment, career, academic, regulatory, licensing, immigration or commercial decisions made by third parties;
we are not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed; and
where you use a service for business purposes, we are not responsible for loss of profit, revenue, business, opportunity, goodwill or anticipated savings.

Where permitted by law, our total liability arising from a particular paid course or service will not exceed the amount you paid us for that course or service.

The preceding financial limit does not apply to liability that cannot lawfully be limited.

22. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including:

internet or utility failure;
hosting or platform failure;
cyberattack;
fire, flood or natural disaster;
epidemic or public-health emergency;
war, terrorism or civil disorder;
industrial action;
government action;
changes in law; or
failure of a critical supplier.

We may suspend, modify, replace or cancel an affected service where reasonably necessary.

23. Privacy

We process personal information in accordance with our Privacy Notice and applicable data-protection law.

Our use of cookies and similar technologies is explained in our Cookie Policy or cookie controls.

24. Complaints

Questions or complaints should be sent to info@bolc.co.uk.

Please include:

your name;
account or order information;
the relevant course or service;
a clear description of the issue; and
the outcome requested.

We may request further information where reasonably required to investigate.

Nothing in this section restricts any right to use an applicable statutory, regulatory or court process.

25. Changes to These Terms

We may update these terms to reflect changes in law, services, technology, pricing, security or business operations.

The version applying to a purchase is normally the version in force when the contract is formed, except where:

a change is required by law;
the change benefits you;
the change does not materially reduce the purchased service; or
you agree to the change.

The latest website version will be identified by its “Last updated” date.

26. Transfer of Rights

You may not transfer your account, enrolment or rights under these terms without our written agreement.

We may transfer our rights and obligations to another organisation as part of a restructuring, sale, transfer of business or service arrangement, provided this does not reduce your statutory rights.

27. Severability and Waiver

If any provision is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

A delay or failure by us to enforce a provision does not waive our right to enforce it later.

28. Entire Agreement

These terms, the applicable course information, order confirmation and referenced policies form the agreement between you and us concerning the relevant service.

Nothing in this section excludes liability for fraud or fraudulent misrepresentation.

29. Governing Law and Jurisdiction

These terms are governed by the law of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory protections and may bring proceedings in the courts available to you under applicable law.

If you are a consumer outside the United Kingdom, any mandatory rights under the law of your usual country of residence remain unaffected where they apply.

For business customers, the courts of England and Wales will have exclusive jurisdiction.