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Customer Services Course (Level 1)

Course Overview

Online Customer Service Course

Customer service is the back bone of any business. It is the heart of all retail activities. In today's highly competitive business world customer service is the only factor that influences people's choice between one organisation and another. Online Customer Service Course provides foundation for quality customer service that focuses on building strategies for lifelong customer relationships.

On this online customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers'  Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication  basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

This  customer service course online, provides a great over view of customer service industry and comes with the following :

Key course Benefits;

  • Boost your CV and gain knowledge of the customer services best practices
  • Ideal for you if you are already working in the field or are planning to work in customer service role
  • Introduces principles, practices and procedures of customer service
  • Accredited certificate available on course completion.
  • Each course unit contains an assessment to demonstrate your knowledge of the topics covered.
Course Syllabus

Unit 1: What is Customer Service

  • Critical Elements of Customer Service
  • Who are your Customers?
  • Meeting Expectations
  • Personal Vision Statement

Unit 2: Communication Skills

  • Importance of Empathy
  • What is Communication
  • Telephonic Techniques
  • Handling Everyday Requests

Unit 3: Dealing with Difficult Customers

  • Dealing with Challenges Assertively
  • Types of Difficult Peoples
  • Reducing Conflict
  • Customer Problem Solving
  • Reinforcement Techniques
  • Dealing with Stress 
Fee & Payment Options

Paying in Instalments: £180 (Interest FREE Instalments)

Deposit: £40

No of Instalments: 10

Each Instalment: £14

Pay in Full: (£40 Discount) £140


At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Brentwood open learning college has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Brentwood open learning college to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Career Path

This foundation course can help pave the way for studies at a more advanced level, though could also prove helpful in improving career prospects. Entry-level customer service positions include customer service agent, customer care representative, sales representative, telesales operator and more. Salaries generally begin between £17,000 and £25,000.

Who Should Take This Course?
  • Newcomers to customer service exploring new career options
  • Candidates considering more advanced studies at a higher level
  • Existing customer service workers in pursuit of promotion
  • Anyone looking to improve their CV and career prospects

Related Links:

Certificate in Telemarketing (Level 3)


Certificate in Public Relations (Level 2)

Course Level
Level 1

Awarding Body
ABC Awards

Study Method
Online Learning

Course Duration
80 Hours Approx.

Entry Requirements
There are no particular entry requirements

Start Date

  • An introductory overview of professional customer service
  • Begin building strong communication skills
  • Study conflict resolution and problem solving
  • Learn how to deal with stress and challenging situations
  • Enhance your CV with a recognised qualification 

Customer Reviews

Total Reviews: (1)

I liked the course because it improved my customer service skills and communication skills. I am working in hospitality industry and this course has helped me a lot. The tutor was always willing and ready to help. Doing the course was also convenient for me as i was doing at my own pace and time,and also the price was worth it and fair.


Pay Online

Course Cost

£ 140

£ 180

£ 40