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Certificate in Customer Services QLS Level 1



Course Overview

Online Customer Service Course

Customer service is the back bone of any business. It is the heart of all retail activities. In today's highly competitive business world customer service is the only factor that influences people's choice between one organisation and another. Online Customer Service Course provides foundation for quality customer service that focuses on building strategies for lifelong customer relationships.

On this online customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers'  Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication  basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

This  customer service course online, provides a great over view of customer service industry and comes with the following :

Key course Benefits;

  • Boost your CV and gain knowledge of the customer services best practices
  • Ideal for you if you are already working in the field or are planning to work in customer service role
  • Introduces principles, practices and procedures of customer service
  • Accredited certificate available on course completion.
  • Each course unit contains an assessment to demonstrate your knowledge of the topics covered.
Course Syllabus

Unit 1: What is Customer Service

  • Critical Elements of Customer Service
  • Who are your Customers?
  • Meeting Expectations
  • Personal Vision Statement

Unit 2: Communication Skills

  • Importance of Empathy
  • What is Communication
  • Telephonic Techniques
  • Handling Everyday Requests

Unit 3: Dealing with Difficult Customers

  • Dealing with Challenges Assertively
  • Types of Difficult Peoples
  • Reducing Conflict
  • Customer Problem Solving
  • Reinforcement Techniques
  • Dealing with Stress 
Fee & Payment Options

Paying in Instalments: £180 (Interest FREE Instalments)

Deposit: £40

No of Instalments: 10

Each Instalment: £14

Pay in Full: (£40 Discount) £140

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Career Path

This foundation course can help pave the way for studies at a more advanced level, though could also prove helpful in improving career prospects. Entry-level customer service positions include customer service agent, customer care representative, sales representative, telesales operator and more. Salaries generally begin between £17,000 and £25,000.

Who Should Take This Course?
  • Newcomers to customer service exploring new career options
  • Candidates considering more advanced studies at a higher level
  • Existing customer service workers in pursuit of promotion
  • Anyone looking to improve their CV and career prospects

Related Links:

Certificate in Telemarketing (Level 3)

 

Certificate in Public Relations (Level 2)

Course at QLS
Level 1

Endorsement
Endorsed by Quality Licence Scheme

Study Method
Online Learning

Course Duration
80 Hours Approx.

Entry Requirements
There are no particular entry requirements

Start Date
Ongoing

  • An introductory overview of professional customer service
  • Begin building strong communication skills
  • Study conflict resolution and problem solving
  • Learn how to deal with stress and challenging situations
  • Enhance your CV with a recognised qualification 


Customer Reviews


Total Reviews: (2)

22-05-2020

The questions were asked in a way to make to think about your answers & it wasn't necessarily directly based on the literature that was provided with the course material. You still needed to think about your answers & research it. I like that there was no pressure to get it done within a certain time frame as being a single mum to a 4 year old it's not always possible to do it when I wanted to do it. I also liked that there was support & could raise a case if I needed to.

#Tajinder

I liked the course because it improved my customer service skills and communication skills. I am working in hospitality industry and this course has helped me a lot. The tutor was always willing and ready to help. Doing the course was also convenient for me as i was doing at my own pace and time,and also the price was worth it and fair.

#Jerop


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Save 70%

WAS
£ 180

NOW
£ 54



Certificate in Customer Services QLS Level 1



Save 70%

WAS
£ 180

NOW
£ 54



Course at QLS
Level 1

Endorsed By
Endorsed by Quality Licence Scheme

Study Method
Online Learning

Course Duration
80 Hours Approx.

Entry Requirements
There are no particular entry requirements

Start Date
Ongoing

  • An introductory overview of professional customer service
  • Begin building strong communication skills
  • Study conflict resolution and problem solving
  • Learn how to deal with stress and challenging situations
  • Enhance your CV with a recognised qualification 




Course Overview

Online Customer Service Course

Customer service is the back bone of any business. It is the heart of all retail activities. In today's highly competitive business world customer service is the only factor that influences people's choice between one organisation and another. Online Customer Service Course provides foundation for quality customer service that focuses on building strategies for lifelong customer relationships.

On this online customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers'  Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication  basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.

This  customer service course online, provides a great over view of customer service industry and comes with the following :

Key course Benefits;

  • Boost your CV and gain knowledge of the customer services best practices
  • Ideal for you if you are already working in the field or are planning to work in customer service role
  • Introduces principles, practices and procedures of customer service
  • Accredited certificate available on course completion.
  • Each course unit contains an assessment to demonstrate your knowledge of the topics covered.
Course Syllabus

Unit 1: What is Customer Service

  • Critical Elements of Customer Service
  • Who are your Customers?
  • Meeting Expectations
  • Personal Vision Statement

Unit 2: Communication Skills

  • Importance of Empathy
  • What is Communication
  • Telephonic Techniques
  • Handling Everyday Requests

Unit 3: Dealing with Difficult Customers

  • Dealing with Challenges Assertively
  • Types of Difficult Peoples
  • Reducing Conflict
  • Customer Problem Solving
  • Reinforcement Techniques
  • Dealing with Stress 
Fee & Payment Options

Paying in Instalments: £180 (Interest FREE Instalments)

Deposit: £40

No of Instalments: 10

Each Instalment: £14

Pay in Full: (£40 Discount) £140

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Career Path

This foundation course can help pave the way for studies at a more advanced level, though could also prove helpful in improving career prospects. Entry-level customer service positions include customer service agent, customer care representative, sales representative, telesales operator and more. Salaries generally begin between £17,000 and £25,000.

Who Should Take This Course?
  • Newcomers to customer service exploring new career options
  • Candidates considering more advanced studies at a higher level
  • Existing customer service workers in pursuit of promotion
  • Anyone looking to improve their CV and career prospects

Related Links:

Certificate in Telemarketing (Level 3)

 

Certificate in Public Relations (Level 2)

Customer Reviews


Total Reviews: (2)

22-05-2020

The questions were asked in a way to make to think about your answers & it wasn't necessarily directly based on the literature that was provided with the course material. You still needed to think about your answers & research it. I like that there was no pressure to get it done within a certain time frame as being a single mum to a 4 year old it's not always possible to do it when I wanted to do it. I also liked that there was support & could raise a case if I needed to.

#Tajinder

I liked the course because it improved my customer service skills and communication skills. I am working in hospitality industry and this course has helped me a lot. The tutor was always willing and ready to help. Doing the course was also convenient for me as i was doing at my own pace and time,and also the price was worth it and fair.

#Jerop