Diploma in Hotel Management

Develop the professional expertise needed to succeed in the global hospitality sector with this comprehensive Diploma in Hotel Management from BOLC Academy. Designed for aspiring and existing hospitality professionals, this flexible Hotel Management Course Online explores the operational, commercial and leadership responsibilities involved in running successful hotels and accommodation businesses. Alongside specialist industry knowledge, learners develop practical management skills, communication abilities and workplace leadership confidence that support long-term career progression.

The hospitality industry includes hotels, resorts, restaurants and other businesses that provide accommodation, food and customer services. Success in this competitive sector depends on effective leadership, consistent service standards and the ability to manage people, resources and customer expectations. Learners seeking broader supervisory expertise can complement this programme with BOLC Academy’s Leadership & Management Training, professional development resources and management skills courses.

This Diploma of Hospitality Online introduces the structure and functions of the hospitality industry before examining front-office operations, housekeeping, food and beverage services, human resource management, marketing, quality control and hotel accountancy. You will also explore yield management, customer relationship management and strategies for improving operational performance and profitability.

Flexible Hotel Management distance learning allows you to study at your own pace from any location, making the programme suitable for working professionals and career changers. Whether you want to understand how to become a Hotel Manager, progress into an assistant management role or strengthen your existing hospitality experience, the course provides practical knowledge applicable to modern hotel operations.

What Students Will Learn?

• Understand the structure and functions of the hospitality industry.
• Manage front-office, housekeeping and food and beverage operations.
• Apply yield management techniques to support profitability.
• Identify target customers and communicate with them effectively.
• Develop, motivate and lead high-performing hospitality teams.
• Respond strategically to operational and industry challenges.
• Create effective sales and marketing strategies.
• Strengthen leadership, decision-making and people management skills.

Take the next step with BOLC Academy and explore our Online Hotel Management Courses, leadership development programmes and professional management resources to build the confidence and capability required for hospitality management success.

Who Should Take This Course?

The course is ideally suited to those who seek to gain key management and service skills required to work in hospitality industry. The course is equally suitable for those individuals who are already working in the industry and seek to enhance their skills for performing some technical functions or organising and managing teams in the workplace. 

Course Benefits

• Accredited Course
• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• Interest Free Fee Instalments

Diploma in Hotel Management: Key Topics

This Diploma in Hotel Management consists of following 08 units:

Unit 1 - Introduction to Hotel Management

In the first course unit, candidates are introduced to the concept of hospitality, incorporating a brief look at the history of contemporary hospitality management and an overview of the industry as it stands today.  The various types of hotel facilities are also are explored, along with common hotel organisational structures and management systems.

Unit 2 - Managing Front Office Operations

Front office operations management takes precedence inUnit 2, providing candidates with an in-depth introduction to contemporary hotel reservation systems, the functions of front and back offices, the concept of effective yield management and how to effectively supervise the operations of key hotel office functions.

Unit 3 - Housekeeping, Engineering & Security

The third unit investigates all practical aspects of building and maintaining effective and efficient housekeeping, engineering and security departments.  Along with an exploration of basic hotel security and emergency communication plan development, content covers housekeeping department responsibilities and basic engineering/maintenance duties.

Unit 4 -Recruitment and Selection

Human resource management enters the mixin Unit 4, beginning with an overview of the team member recruitment and selection process.  Candidates discover the importance of employee flexibility for the hotel industry, penning a professional job description, the importance of forward planning, extracting all necessary information from candidates and ultimately selecting the right candidates for the job.

Unit 5 - Training and Development

HR continues into Unit 5, which shifts focus to the identification of employee training needs, the creation of an effective training plan and ultimately putting it into use.  Candidates also explore various methods for evaluating and analysing the effectiveness of training plans/methods.

Unit 6 - Marketing and Advertising

The core principles of effective advertising and marketing follow in Unit 6, which explores both the hotel market and the hotel as a product in its own right.  Establishing effective pricing structures is also touched upon, along with the essential marketing mix specific to the hotel industry.

Unit 7 - Managing Food and Beverage Operations

Management of food and beverage departments in a hotel environment represents the core focus of Unit 7. Content covers the assessment of consumer needs and the market in general, basic restaurant design, planning and executing workable menus, budgeting and cost control, selection and provision of beverages and the impact of IT systems on F&B operations.

Unit 8 - Managing Interdepartmental Communications

The importance of ensuring all departments within a hotel come together to serve a single primary purpose represents the core theme of Unit 8.  Candidates explore the management of interdepartmental communications between housekeeping, marketing, restaurant, banqueting, reservations and all other key departments.

Paying in Installments: £560 (interest FREE Installments)

Deposit: £104

No of Installments: 12

Each Installment: £38

Pay in Full: (£100 Discount) £460

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Upon completion of the course, you will possess the skills, knowledge and confidence required to begin pursuing a life-long career. The hospitality industry is packed with incredible opportunities, with roles including reception manager, accounts manager, housekeeping manager, bar manager, restaurant manager, team leader and more. Successful hospitality managers can earn anything from £20,000 to £50,000+

• Candidates looking to enter the industry at a higher level
• Existing hospitality workers in pursuit of promotion
• Current managers and team leaders without formal qualifications
• Candidates interested in employment at home and overseas
• Hospitality workers looking to improve skills and abilities
• Anyone serious about a life-long hospitality career

Related Links:

Certificate in Hotel Management (Level 3)

Certificate in Hotel Management (Level 1)