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Certificate in Telemarketing (Level 3)



Course Overview

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Telemarketing Course online,provides a comprehensive introduction to one of the most crucially important 21st century marketing activities. In the right hands, the humble telephone has the potential to be the most powerful marketing tool in the world. And in a world where mobile telephones have become a standard everyday accessory for the masses, the power and potential of telemarketing have never been greater.

Telemarketing forms an important part of the essential business marketing mix – one of the few that gives brands the opportunity to speak directly with target audience members. Throughout the course of the five-unit program, candidates are introduced to the skills, techniques and approaches of successful telemarketers, with the ultimate goal of maximising sales and furthering the success of the business. Course content covers the building of trust with clients and customers, how to succeed with cold calling, essential negotiation skills and how to make a winning first impression.

Ultimately, successful candidates are instilled with the valuable skills and confidence required to begin or further a career in practically any area of sales, working within established businesses or external marketing agencies. 

Course Syllabus

Telemarketing Course Online: Key Topics

Telemarketing Course online,consists of the following five units:

Unit 1 – Verbal Communication

In the first of five units, candidates are introduced to the four E’s of effective voice calls - Expressive, Enunciate, Engage, Energize. The unit explores the importance of consistent courtesy and manners, along with how to create a positive impression when both making and answering telephone calls.

Unit 2 – Exceptional Things About Telephone Sales

The second unit turns attention to the specifics of telephone sales – in particular how telemarketing differs from all other forms of marketing. Candidates explore the various phases and types of negotiation, along with how to build rapport with customers, remaining positive and remembering important names.

Unit 3 – Active Listening Skills

Course content then moves onto critical listening skills, establishing the difference between hearing a client/customer and actively/analytically listening to them. Candidates are also guided through the topic of how and when to ask the right questions throughout the conversation.

Unit 4 – Developing Your Script

The importance of a strong telesales script forms the core focus of Unit 4, which covers the script as a concept, how to write an effective script and the importance of continual modifications and refinements in accordance with performance. Techniques for improving efficiency are also introduced.

Unit 5 – Pre-Call Planning

In the fifth and final unit, candidates discover invaluable strategies and insights for improving sale closure rates, along with effective call-back and lead follow-up techniques. Candidates learn how to generate interest, respond to objections and ultimately close more sales. 

Fee & Payment Options

Paying in Instalments: £395 (Interest FREE Instalments)

Deposit: £95

No of Instalments: 12

Each Instalment: £25

Pay in Full: (£80 Discount) £315

Accreditation

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course itself has been designed by BOLC to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.

What is ABC Awards?

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
 

Career Path

Your new credentials will help you climb the career ladder in a telesales environment, or perhaps begin a new telesales career. This course is also suitable for business owners and managers looking to improve efficiency and performance. Typical salaries in telemarketing careers begin at around £20,000 and extend beyond £50,000 for senior managers. 

Who Should Take This Course?
  • Existing telesales workers pursuing promotion
  • Job market newcomers seeking entry-level employment
  • Business owners and managers
  • Supervisors and team leaders
  • Marketers with no formal training in telesales
  • Candidates looking to boost their CVs and career prospects

Related Links:

Diploma in Customer Services (Level 4)

Call Centre Certificate (Level 3)

Certificate in Customer Services (Level 2)

Course Level
Level 3

Awarding Body
ABC Awards

Study Method
Online Learning

Course Duration
200 Hours Approx.

Entry Requirements
No entry requirement.

Start Date
Ongoing

  • Master persuasive telephone communication
  • Learn how to create an effective script
  • Develop refined listening skills
  • Improve and enhance verbal communication skills
  • Explore pre-call planning and follow-up techniques

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Course Cost

£ 315

WAS
£ 395

SAVE
£ 80