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Certificate in Business Communications (Level 3)

Course Overview

Business Communication Course Online

Business Communication Course Online,  offers candidates the chance to build a professional-level understanding of the importance of written communication from a business perspective.  The vast majority of businesses across largely every global sector are to some extent dependent on quality communications and business documents. This intensive course introduces candidates to key theories and concepts, in order to nurture outstanding business communications skills.

Language used in business communication is unique; its purpose, tone and content are unlike any other form of everyday communication.  Both voice communications and written documents used for business purposes have a tendency to be scrutinised to the finest detail, putting even greater emphasis on the importance of both content and context. Throughout the five in-depth course units, candidates are introduced to the power of quality written communications, along with what constitutes genuinely professional business documents, letters and memos.  Effective telephone communications are also introduced, along with how to deal with challenging situations and work under pressure.

Successful candidates will benefit from the skills, knowledge and confidence required to begin or further an existing career in almost any area of business in any sector.  Strong communication skills are universally valued by the global business community and can be put to use in almost any business setting.

Course Syllabus

Business Communication Online Course: Key Topics

Business Communication Course Online, consists of the following five units:

Unit 1 – Fundamentals of Business Communication

The first unit outlines the basics of business communication, discussing in-depth the importance of clear and concise writing from a business perspective. Course content covers choosing the right words, effective communication methods and how to sign off. The various courtesies and mannerisms required in business communications are also introduced.

Unit 2 – Writing Business Letters

The second unit focuses predominantly on the writing of business letters, incorporating the steps involved in penning professional communications and the most important sections.  Candidates are provided with a broad-scale introduction to the various types of business letters, along with an in-depth investigation into the mechanics of the effective business letter.

Unit 3 – Writing Effective Emails

Effective email writing forms the primary focus of the third unit, outlining the basic skills, techniques and fundamentals of writing emails for business along with essential email management.  Candidates are also introduced to the impact and importance of grammar, spelling and proofreading business communications.

Unit 4 – Writing Memos

The fourth unit turns attention to business memo writing, investigating what exactly it is that a memo is used for and why it is of such importance.  A series of common challenges in relation to effective memo writing are also introduced, along with effective document review techniques.

Unit 5 – Communicating Effectively by Telephone

The final unit of the course rounds off with an exploration of the importance of effective communication via telephone. Candidates are provided with exercises to develop and hone quality telephone communications skills, while investigating request-handling and dealing with challenging situations.

Fee & Payment Options

Paying in Instalments: £395  (Interest FREE Instalments)

Deposit: £95

No of Instalments: 12

Each Instalment: £25

Pay in Full: (£80 Discount) £315


At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Brentwood open learning college has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Brentwood open learning college to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications.   ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Career Path

This course is ideally suited to those with the intention of climbing the career ladder in a business setting. Improving business communication skills can significantly boost career prospects in any business setting. It is also ideally-suited to those who run and manage their own businesses, for whom advanced communication skills could prove beneficial. 

Who Should Take This Course?
  • Anyone working in a business capacity
  • Business owners, managers and entrepreneurs
  • PR, marketing and HR workers
  • Team leaders and supervisors
  • Telesales workers and operatives
  • Candidates new to the business job market  

Related Links:

Certificate in Business Communication (Level 2)

Certificate in Management (Level 3)

Certificate in Business Management (Level 1)

Course Level
Level 3

Awarding Body
ABC Awards

Study Method
Online Learning

Course Duration
200 Hours Approx.

Entry Requirements
No entry requirement.

Start Date

  • Learn how to pen and produce quality business communications
  • Improve general office admin skills and experience
  • Explore the importance of effective telephone communications
  • Improve grammar, punctuation and proofreading skills to a professional level
  • Find out what makes effective, powerful and persuasive business communications 

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