Customer service is the back bone of any business. It is the heart of all retail activities. In today's highly competitive business world customer service is the only factor that influences people's choice between one organisation and another. Online Customer Service Course provides foundation for quality customer service that focuses on building strategies for lifelong customer relationships.
On this online customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.
This customer service course online, provides a great over view of customer service industry and comes with the following :
Key course Benefits;
Unit 1: What is Customer Service
Unit 2: Communication Skills
Unit 3: Dealing with Difficult Customers
Paying in Instalments: £180 (Interest FREE Instalments)
No of Instalments: 10
Each Instalment: £14
Pay in Full: (£40 Discount) £140
At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).
The course itself has been designed by BOLC to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.
What is ABC Awards?
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
This foundation course can help pave the way for studies at a more advanced level, though could also prove helpful in improving career prospects. Entry-level customer service positions include customer service agent, customer care representative, sales representative, telesales operator and more. Salaries generally begin between £17,000 and £25,000.
80 Hours Approx.
There are no particular entry requirements
I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.