Discover what it means to provide truly outstanding customer service, along with the value of customer excellence to the modern business. The level of service provided to each and every customer often makes the difference between whether a brand succeeds or fails. Increasingly, consumers are valuing customer service over and above both product quality and low prices. To master the art of superior customer service is to become a truly indispensable business asset.
This introductory free customer service course, explores the fundamentals of outstanding customer service provision from a modern business perspective. Course content on free customer service courses online, focuses on six critically important topics, which explore the definition of customer service, the importance of identifying the needs of the customer and the value of nurturing strong relationships and repeat business. Candidates also investigate customer feedback and reputation management, how training and development influence customer service quality and ultimately how to anticipate and exceed customer expectations.
We’re proud to offer this world-class distance learning opportunity 100% free of charge and with no strings attached. Our introductory customer services course is ideally suited to those already working in a customer service capacity, or considering exploring a new career area. There are no deadlines or time restrictions to worry about and we provide all required study materials as standard. So whether looking to enrich your CV or simply improve on your existing competencies, our exclusive free customer services short course represents an unmissable opportunity.
Introduction to Customer Service
TOPIC 1: What is Customer Services
TOPIC 2: Knowing your Customer’s Needs
TOPIC 3: Importance of Customer Feedback and Complaints
TOPIC 4: The Importance of Training and Development in Customer Service
TOPIC 5: Importance of Building Long-term Customer Relationships
20 Hours Approx.
There is no particular entry requirement for this course.
I chose BOLC’s courses for my small customer service team of four and have been delighted with the quality of the content. Affordable, flexible and the overall service package was top notch. I’d recommend them to anyone.
I credit BOLC with helping me step up to the position of team leader. I already had a passion for people and plenty of drive – I just needed a flexible course to help me develop my skills and knowledge.