There are numerous definitions available for hospitality industry. Generally speaking, hospitality industry refers to companies that look after the needs of those who are away from home. They provide them with food, accommodation and other related services. The industry carries a wide range of attractive career opportunities.
The global hospitality sector is one of very few with near-comprehensive resistance to national and international economic and political pressures. Even in the most turbulent of times, business and leisure travel not only continue unabated, but continually grow in both demand and importance. It’s hardly surprising therefore that leading economists consider the hospitality industry – particularly travel and accommodation businesses – one of the most secure and stable from an immediate and long-term perspective alike.
According to Prospects the average salary range for an assistant general manager is around £21,000 to £40,000 . This varies according to the hotel's size and level of competition at the local region. working hours also vary and depend upon the type of hotel location. Most of the working time of a hotel manager is spent while dealing with the staff and customers.
This Diploma in Hotel Management has been designed for those looking to gain a serious edge over the competition and significantly increase their employment potential. With no specific prior experience or knowledge required, course content gradually introduces every important core elementof hotel management and instils advanced-level skills, confidence and industry-specific understanding. Key topics introduced and explored on Diploma of Hospitality Online, include a broad overview of the industry as a whole, investigations of the specific duties offront office, back office, housekeeping and food & beverage departments, human resource management, marketing and advertising, essential quality control theory and a basic overview of hotel accountancy.
Upon completion, those already working within the hospitality sector will find themselves primed to take their careers to the next level, while newcomers to the industry will benefit froma serious advantage over the competition. The hospitality industry is uniquely secure, dynamic and potential-filled, not to mention surprisingly lucrative for those with the required skills and talents.
The course is ideally suited to those who seek to gain key management and service skills required to work in hospitality industry. The course is equally suitable for those individuals who are already working in the industry and seek to enhance their skills for performing some technical functions or organising and managing teams in the workplace.
This Diploma in Hotel Management consists of following 10 units:
Unit 1 - Introduction to Hotel Management
In the first course unit, candidates are introduced to the concept of hospitality, incorporating a brief look at the history of contemporary hospitality management and an overview of the industry as it stands today. The various types of hotel facilities are also are explored, along with common hotel organisational structures and management systems.
Unit 2 - Managing Front Office Operations
Front office operations management takes precedence inUnit 2, providing candidates with an in-depth introduction to contemporary hotel reservation systems, the functions of front and back offices, the concept of effective yield management and how to effectively supervise the operations of key hotel office functions.
Unit 3 - Housekeeping, Engineering & Security
The third unit investigates all practical aspects of building and maintaining effective and efficient housekeeping, engineering and security departments. Along with an exploration of basic hotel security and emergency communication plan development, content covers housekeeping department responsibilities and basic engineering/maintenance duties.
Unit 4 -Recruitment and Selection
Human resource management enters the mixin Unit 4, beginning with an overview of the team member recruitment and selection process. Candidates discover the importance of employee flexibility for the hotel industry, penning a professional job description, the importance of forward planning, extracting all necessary information from candidates and ultimately selecting the right candidates for the job.
Unit 5 - Training and Development
HR continues intoUnit 5, which shifts focus to the identification of employee training needs, the creation of an effective training plan and ultimately putting it into use. Candidates also explore various methods for evaluating and analysing the effectiveness of training plans/methods.
Unit 6 - Quality Management
The sixth unit takes an in-depth look at the importance of quality management within the hotel sector, in accordance with both regulatory requirements and general facilitation of strong performance. Inspections and hospitality quality standard awards are also introduced, along with the quality adviser’s sample assessment sheet.
Unit 7 - Marketing and Advertising
The core principles of effective advertising and marketing follow in Unit 7, which explores both the hotel market and the hotel as a product in its own right. Establishing effective pricing structures is also touched upon, along with the essential marketing mix specific to the hotel industry.
Unit 8 - Managing Food and Beverage Operations
Management of food and beverage departments in a hotel environment represents the core focus of Unit 8. Content covers the assessment of consumer needs and the market in general, basic restaurant design, planning and executing workable menus, budgeting and cost control, selection and provision of beverages and the impact of IT systems on F&B operations.
Unit 9 - Managing Interdepartmental Communications
The importance of ensuring all departments within a hotel come together to serve a single primary purpose represents the core theme ofUnit 9. Candidates explore the management of interdepartmental communications between housekeeping, marketing, restaurant, banqueting, reservations and all other key departments.
Unit 10 - Accounting in Hospitality
In the final course unit, candidates are introduced to the basics of hospitality accounting, incorporating a broad overview of front desk accounts types, hotel folios, the basic principles of business accountancy and a series of accounting options/methods available to the hotel industry.
Paying in Installments: £560 (interest FREE Installments)
No of Installments: 12
Each Installment: £38
Pay in Full: (£100 Discount) £460
At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).
The course itself has been designed by BOLC to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.
What is ABC Awards?
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Upon completion of the course, you will possess the skills, knowledge and confidence required to begin pursuing a life-long career. The hospitality industry is packed with incredible opportunities, with roles including reception manager, accounts manager, housekeeping manager, bar manager, restaurant manager, team leader and more. Successful hospitality managers can earn anything from £20,000 to £50,000+
260 Hours Approx.
No Entry Requirements
I’ve been working as a front desk team leader for about six months now and I love it. I feel like I actually get to make a real difference to the way the hotel operates now – it’s so much more satisfying than I could have expected.
I moved from a restaurant background into hotels for a new challenge – BOLC helping my start in a supervisor’s position. The course was great and I’m exactly where I wanted to be – not much more I can say really!