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Diploma in Hotel Management (Level 4)

Course Overview

Diploma in Hotel Management

There are numerous definitions available for hospitality industry. Generally speaking, hospitality industry refers to companies that look after the needs of those who are away from home. They  provide them with food,  accommodation and other related services. The industry carries a wide range of attractive career opportunities.

The global hospitality sector is one of very few with near-comprehensive resistance to national and international economic and political pressures.  Even in the most turbulent of times, business and leisure travel not only continue unabated, but continually grow in both demand and importance. It’s hardly surprising therefore that leading economists consider the hospitality industry – particularly travel and accommodation businesses – one of the most secure and stable from an immediate and long-term perspective alike. 

According to Prospects the average salary range for an assistant general manager is around £21,000 to £40,000 . This varies according to the hotel's size and level of competition at the local region. working hours also vary and depend upon the type of hotel location. Most of the working time of a hotel manager is spent while dealing with the staff and customers.   

 This Diploma in Hotel Management has been designed for those looking to gain a serious edge over the competition and significantly increase their employment potential.  With no specific prior experience or knowledge required, course content gradually introduces every important core elementof hotel management and instils advanced-level skills, confidence and industry-specific understanding. Key topics introduced and explored on Diploma of Hospitality Online, include a broad overview of the industry as a whole, investigations of the specific duties offront office, back office, housekeeping and food & beverage departments, human resource management, marketing and advertising, essential quality control theory and a basic overview of hotel accountancy.

Upon completion, those already working within the hospitality sector will find themselves primed to take their careers to the next level, while newcomers to the industry will benefit froma serious advantage over the competition.  The hospitality industry is uniquely secure, dynamic and potential-filled, not to mention surprisingly lucrative for those with the required skills and talents.

What Students will Learn on Diploma of Hospitality Online

  •  Gain insight into the structure and functions of the hospitality industry.
  • Develop understanding of the functions carried out in the front office.
  • Explore yield management and techniques for maximising your profit
  • Develop understanding of who your customers are and how to reach to them effectively
  • Manage high performance teams by enhancing production and maximising participation.
  • Recognise today's challenges faced by hospitality industry and develop strategies to meet those challenges
  • Develop and lead successful and motivated teams.
  • Position your business in the market by developing effective sales and marketing strategies and communicate with your customers successfully.

Who Should Take This Course?

The course is ideally suited to those who seek to gain key management and service skills required to work in hospitality industry. The course is equally suitable for those individuals who are already working in the industry and seek to enhance their skills for performing some technical functions or organising and managing teams in the workplace. 

Course Benefits

  • Accredited Course
  • Full Tutor Support
  • Self paced, no fixed schedules
  • Available to students anywhere in the world
  • Interest Free Fee Instalments
Course Syllabus

Diploma in Hotel Management: Key Topics

This Diploma in Hotel Management consists of following 10 units:

Unit 1 - Introduction to Hotel Management

In the first course unit, candidates are introduced to the concept of hospitality, incorporating a brief look at the history of contemporary hospitality management and an overview of the industry as it stands today.  The various types of hotel facilities are also are explored, along with common hotel organisational structures and management systems.

Unit 2 - Managing Front Office Operations

Front office operations management takes precedence inUnit 2, providing candidates with an in-depth introduction to contemporary hotel reservation systems, the functions of front and back offices, the concept of effective yield management and how to effectively supervise the operations of key hotel office functions.

Unit 3 - Housekeeping, Engineering & Security

The third unit investigates all practical aspects of building and maintaining effective and efficient housekeeping, engineering and security departments.  Along with an exploration of basic hotel security and emergency communication plan development, content covers housekeeping department responsibilities and basic engineering/maintenance duties.

Unit 4 -Recruitment and Selection

Human resource management enters the mixin Unit 4, beginning with an overview of the team member recruitment and selection process.  Candidates discover the importance of employee flexibility for the hotel industry, penning a professional job description, the importance of forward planning, extracting all necessary information from candidates and ultimately selecting the right candidates for the job.

Unit 5 - Training and Development

HR continues intoUnit 5, which shifts focus to the identification of employee training needs, the creation of an effective training plan and ultimately putting it into use.  Candidates also explore various methods for evaluating and analysing the effectiveness of training plans/methods.

Unit 6 - Quality Management

The sixth unit takes an in-depth look at the importance of quality management within the hotel sector, in accordance with both regulatory requirements and general facilitation of strong performance.  Inspections and hospitality quality standard awards are also introduced, along with the quality adviser’s sample assessment sheet.

Unit 7 - Marketing and Advertising

The core principles of effective advertising and marketing follow in Unit 7, which explores both the hotel market and the hotel as a product in its own right.  Establishing effective pricing structures is also touched upon, along with the essential marketing mix specific to the hotel industry.

Unit 8 - Managing Food and Beverage Operations

Management of food and beverage departments in a hotel environment represents the core focus of Unit 8. Content covers the assessment of consumer needs and the market in general, basic restaurant design, planning and executing workable menus, budgeting and cost control, selection and provision of beverages and the impact of IT systems on F&B operations.

Unit 9 - Managing Interdepartmental Communications

The importance of ensuring all departments within a hotel come together to serve a single primary purpose represents the core theme ofUnit 9.  Candidates explore the management of interdepartmental communications between housekeeping, marketing, restaurant, banqueting, reservations and all other key departments.

Unit 10 - Accounting in Hospitality

In the final course unit, candidates are introduced to the basics of hospitality accounting, incorporating a broad overview of front desk accounts types, hotel folios, the basic principles of business accountancy and a series of accounting options/methods available to the hotel industry.

Fee & Payment Options

Paying in Installments: £560 (interest FREE Installments)

Deposit: £104

No of Installments: 12

Each Installment: £38

Pay in Full: (£100 Discount) £460


At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that Brentwood Open Learning College have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The course itself has been designed by Brentwood Open Learning College to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.

What is ABC Awards?

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Career Path

Upon completion of the course, you will possess the skills, knowledge and confidence required to begin pursuing a life-long career. The hospitality industry is packed with incredible opportunities, with roles including reception manager, accounts manager, housekeeping manager, bar manager, restaurant manager, team leader and more. Successful hospitality managers can earn anything from £20,000 to £50,000+

Who Should Take This Course?
  • Candidates looking to enter the industry at a higher level
  • Existing hospitality workers in pursuit of promotion
  • Current managers and team leaders without formal qualifications
  • Candidates interested in employment at home and overseas
  • Hospitality workers looking to improve skills and abilities
  • Anyone serious about a life-long hospitality career

Related Links:

Certificate in Hotel Management (Level 3)

Certificate in Hotel Management (Level 1)


Course Level
Level 4

Awarding Body
ABC Awards

Study Method
Online Learning

Course Duration
260 Hours Approx.

Entry Requirements
No Entry Requirements

Start Date

  • Our most advanced hospitality course
  • Study each important hotel department in-depth
  • Discover the secret to building the strongest HR teams
  • Learn how quality management and marketing affect business performance
  • Explore internal communications and accounting 

Pay Online

Course Cost

£ 460

£ 560

£ 100