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Customer Services - Level 1 Award



Course Overview

Online Customer Service Training Course

Looking for a flexible entry-level customer service course to kickstart your career? An enjoyable online customer service training course you can take in your spare time? With no deadlines or time limits to worry about, our exclusive online customer service training courses are suitable for even the busiest lifestyles. Study from home at a pace that suits you, for the chance to boost your CV with a Level 1 Customer Service Award. This is a fully endorsed distance learning program, packed with essential knowledge and industry insights for customer service personnel. Whether new to customer service or already working in the field, this entry-level course will help you take your career a step further. Explore the fundamentals of quality customer service, along with the importance of advanced communication skills and the personal qualities of a good customer service agent. Sign up online and gain immediate access to our digital learning platform, along with all the study aids you’ll need to complete the course.

Why Study Customer Service?

These days, a business is defined by the quality of the customer service it provides. Customers are becoming increasingly demanding and discerning on a global basis. Above both quality and value for money, customers are showing growing preference to brands that prioritise the customer experience. In return, employers worldwide are going the extra mile to hire confident, capable and qualified customer service personnel of a higher calibre. To study the art of quality customer care is to give yourself a significant advantage on the job market, both at home and abroad. Enrolment is open 365 days a year, making now the perfect time to start your Level 1 Customer Service Award.  

Course Syllabus

This is a compact yet detailed online course, providing a fascinating introduction to the functions and objectives of customer service. Our Level 1 Customer Service Award is a fully endorsed distance learning program for newcomers, comprising two engaging modules as detailed below:

Unit 1. Introduction to Customer Services

Module one presents learners with a broad overview of customer service, both as a profession and as a wider concept from a business perspective. Key duties and responsibilities assumed by customer service personnel are also discussed, along with the benefits of an effective customer care strategy and typical challenges in the delivery of true customer excellence.

Unit 2. Communication Skills

Module two turns attention to communication skills, outlining the extent to which every customer service strategy relies on good communication. The hallmarks of an effective communication strategy are discussed, along with the differences between external and internal communications, training strategies for better communications and the consequences of communication breakdowns.

Brentwood Open Learning College offers some free certificate courses in Customer Services. Explore now on our website. 

Fee & Payment Options

Paying in Instalments: £140 (Interest FREE Instalments)

Deposit: £40

No of Instalments: 10

Each Instalment: £10

Pay in Full: (£40 Discount) £100

Accreditation

At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Brentwood open learning college has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 Award against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Brentwood open learning college to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK. 

Career Path

Boosting your CV with an endorsed Level 1 Customer Service Award could help bring you long-term career goals to life. Whether already working in customer service or looking to secure your first professional role, this foundation-level course could make all the difference. Business owners, managers, team leaders and anyone working in marketing or PR could also find the teachings of this course invaluable. Newly installed customer service personnel can expect to around £18,000 plus benefits, with limitless scope for advancement. 

Who Should Take This Course?

Brentwood Open Learning College prioritises flexibility, affordability and course quality for ambitious learners worldwide. Our Level 1 Customer Service Award may prove the ideal distance learning program for the following applicants:

  • First-timers with no prior knowledge or experience
  • Customer service personnel pursuing promotion
  • Business owners, managers and team leaders
  • Anyone who works in marketing or public relations
  • Entrepreneurs looking to start new businesses
  • Candidates working on their CVs and job prospects

With expert tutor support available on demand and all study aids included in the initial fee, our courses are among the most affordable on the web. Sign up for this Level 1 Customer Service Award today, or get in touch with BOLC anytime for more information.

Course Level
Level 1 Award

Endorsed By
Endorsed By ABC Awards and Certa Awards

Study Method
Online Learning

Course Duration
60 Hours Approx

Entry Requirements
No Entry Requirements

Start Date
Ongoing




Customer Reviews


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Pay Online


Course Cost

£ 100

WAS
£ 140

SAVE
£ 40



Customer Services - Level 1 Award



Course Cost

£ 100

WAS
£ 140

SAVE
£ 40



Course Level
Level 1 Award

Endorsed By
Endorsed By ABC Awards and Certa Awards

Study Method
Online Learning

Course Duration
60 Hours Approx

Entry Requirements
No Entry Requirements

Start Date
Ongoing






Course Overview

Online Customer Service Training Course

Looking for a flexible entry-level customer service course to kickstart your career? An enjoyable online customer service training course you can take in your spare time? With no deadlines or time limits to worry about, our exclusive online customer service training courses are suitable for even the busiest lifestyles. Study from home at a pace that suits you, for the chance to boost your CV with a Level 1 Customer Service Award. This is a fully endorsed distance learning program, packed with essential knowledge and industry insights for customer service personnel. Whether new to customer service or already working in the field, this entry-level course will help you take your career a step further. Explore the fundamentals of quality customer service, along with the importance of advanced communication skills and the personal qualities of a good customer service agent. Sign up online and gain immediate access to our digital learning platform, along with all the study aids you’ll need to complete the course.

Why Study Customer Service?

These days, a business is defined by the quality of the customer service it provides. Customers are becoming increasingly demanding and discerning on a global basis. Above both quality and value for money, customers are showing growing preference to brands that prioritise the customer experience. In return, employers worldwide are going the extra mile to hire confident, capable and qualified customer service personnel of a higher calibre. To study the art of quality customer care is to give yourself a significant advantage on the job market, both at home and abroad. Enrolment is open 365 days a year, making now the perfect time to start your Level 1 Customer Service Award.  

Course Syllabus

This is a compact yet detailed online course, providing a fascinating introduction to the functions and objectives of customer service. Our Level 1 Customer Service Award is a fully endorsed distance learning program for newcomers, comprising two engaging modules as detailed below:

Unit 1. Introduction to Customer Services

Module one presents learners with a broad overview of customer service, both as a profession and as a wider concept from a business perspective. Key duties and responsibilities assumed by customer service personnel are also discussed, along with the benefits of an effective customer care strategy and typical challenges in the delivery of true customer excellence.

Unit 2. Communication Skills

Module two turns attention to communication skills, outlining the extent to which every customer service strategy relies on good communication. The hallmarks of an effective communication strategy are discussed, along with the differences between external and internal communications, training strategies for better communications and the consequences of communication breakdowns.

Brentwood Open Learning College offers some free certificate courses in Customer Services. Explore now on our website. 

Fee & Payment Options

Paying in Instalments: £140 (Interest FREE Instalments)

Deposit: £40

No of Instalments: 10

Each Instalment: £10

Pay in Full: (£40 Discount) £100

Accreditation

At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Brentwood open learning college has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 1 Award against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Brentwood open learning college to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK. 

Career Path

Boosting your CV with an endorsed Level 1 Customer Service Award could help bring you long-term career goals to life. Whether already working in customer service or looking to secure your first professional role, this foundation-level course could make all the difference. Business owners, managers, team leaders and anyone working in marketing or PR could also find the teachings of this course invaluable. Newly installed customer service personnel can expect to around £18,000 plus benefits, with limitless scope for advancement. 

Who Should Take This Course?

Brentwood Open Learning College prioritises flexibility, affordability and course quality for ambitious learners worldwide. Our Level 1 Customer Service Award may prove the ideal distance learning program for the following applicants:

  • First-timers with no prior knowledge or experience
  • Customer service personnel pursuing promotion
  • Business owners, managers and team leaders
  • Anyone who works in marketing or public relations
  • Entrepreneurs looking to start new businesses
  • Candidates working on their CVs and job prospects

With expert tutor support available on demand and all study aids included in the initial fee, our courses are among the most affordable on the web. Sign up for this Level 1 Customer Service Award today, or get in touch with BOLC anytime for more information.

Customer Reviews


Total Reviews: (0)