It’s not until we encounter an individual we simply cannot communicate with the that importance and value of interpersonal communications really hits home. Both in the workplace and throughout life in general, strong and effective communication skills play a pivotal role in everything from career success to personal wellbeing in general. Suffice to say, the value of individuals with strong and highly-developed communication skills to the modern business/organisation is extraordinary to say the least.
Communication Skills Course Online, is to instil a more comprehensive understanding of how personal communication skills affect other people, along with the business as a whole. Three in-depth course units guide candidates through a variety of critical concepts, including the identification of common communication problems, how to ask the right questions in a variety of scenarios, the role body language plays in interpersonal communications and how to improve listening skills for mutually beneficial outcomes.
This Online Communication Skills Course, consists of the following three units:
Unit 1 – Communication Basics
The opening course unit introduces the basics of effective communication to candidates, providing an in-depth overview of self-awareness development, the building of positive interpersonal relationships, the importance of asking the right questions and a series of effective probing techniques.
Unit 2 – Listening Skills
Course content throughout the second unit centres on the development of active listening skills, along with an exploration of the differences between ‘hearing’ and ‘listening’. A variety of tips for improving listening skills are introduced, along with an introduction to reading cues and demonstration cues.
Unit 3 – Body Language
Non-verbal communication and the importance of its role represents the main topic area for the third unit. Candidates investigate how body language influences interpersonal communication, along with a wide variety of messages/signals people send without having to say a word.
Unit 4 – Communication Styles
In the fourth and final unit of the course, focus turns to both the creation of a strong self-image and an exploration of effective techniques for both delivering a message and being heard in a working environment. Candidates are also introduced to the assertiveness formula and the role it plays in effective workplace communications.
Paying in Instalments: £360 (Interest FREE Instalments)
No of Instalments: 10
Each Instalment: £28
Pay in Full: (£60 Discount) £300
At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).
The course itself has been designed by BOLC to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.
What is ABC Awards?
ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Upon completion of the course, you will benefit from a highly-developed understanding and awareness of human communication. Your new skills and knowledge will prove immensely useful in personal professional settings alike, while your credentials will help you climb the career ladder in almost any setting.
125 Hours Approx.
No entry requirement.
I chose BOLC’s Level 4 Business Diploma as I wanted to be taken seriously as a contender for promotion. The results speak for themselves – two years on and I’m managing the team I was previously a part of.
Studying with BOLC gave me the confidence I needed to put my home-business dreams into action. I was amazed how much I picked up by studying in my spare time, I also cannot fault the customer care team. Top marks all round!