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Certificate in Communication Skills (Level 2)

Course Overview

Communication Skills Course Online

It’s not until we encounter an individual we simply cannot communicate with the that importance and value of interpersonal communications really hits home. Both in the workplace and throughout life in general, strong and effective communication skills play a pivotal role in everything from career success to personal wellbeing in general. Suffice to say, the value of individuals with strong and highly-developed communication skills to the modern business/organisation is extraordinary to say the least. 

Communication Skills Course Online, is to instil a more comprehensive understanding of how personal communication skills affect other people, along with the business as a whole. Three in-depth course units guide candidates through a variety of critical concepts, including the identification of common communication problems, how to ask the right questions in a variety of scenarios, the role body language plays in interpersonal communications and how to improve listening skills for mutually beneficial outcomes. 

Course Syllabus

Communication Skills Course Online: Key Topics

This Online Communication Skills Course, consists of the following three units:

Unit 1 – Communication Basics

The opening course unit introduces the basics of effective communication to candidates, providing an in-depth overview of self-awareness development, the building of positive interpersonal relationships, the importance of asking the right questions and a series of effective probing techniques.

Unit 2 – Listening Skills

Course content throughout the second unit centres on the development of active listening skills, along with an exploration of the differences between ‘hearing’ and ‘listening’. A variety of tips for improving listening skills are introduced, along with an introduction to reading cues and demonstration cues.

Unit 3 – Body Language

Non-verbal communication and the importance of its role represents the main topic area for the third unit. Candidates investigate how body language influences interpersonal communication, along with a wide variety of messages/signals people send without having to say a word.

Unit 4 – Communication Styles

In the fourth and final unit of the course, focus turns to both the creation of a strong self-image and an exploration of effective techniques for both delivering a message and being heard in a working environment.  Candidates are also introduced to the assertiveness formula and the role it plays in effective workplace communications. 

Fee & Payment Options

Paying in Instalments: £360 (Interest FREE Instalments)

Deposit: £80

No of Instalments: 10

Each Instalment: £28

Pay in Full: (£60 Discount) £300


At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme. This means that Brentwood Open Learning College have undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria. The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future. The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner.

The course itself has been designed by Brentwood Open Learning College to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.

What is ABC Awards?

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Career Path

Upon completion of the course, you will benefit from a highly-developed understanding and awareness of human communication. Your new skills and knowledge will prove immensely useful in personal professional settings alike, while your credentials will help you climb the career ladder in almost any setting. 

Who Should Take This Course?
  • Business owners, managers and marketers
  • Employees working in customer service or sales roles 
  • Telesales workers and business representatives 
  • Candidates looking to build valuable skills for life 
  • Anyone with an interest in better-understanding human communication  

Related Links:

Diploma in Public Relations (Level 4)

Certificate in Business Communication (Level 3)

Starting an online Business Course (Level 3)

Course Level
Level 2

Awarding Body
ABC Awards

Study Method
Online Learning

Course Duration
125 Hours Approx.

Entry Requirements
No entry requirement.

Start Date

  • Explore verbal and non-verbal communication
  • Find out what your body language is really telling others
  • Learn how to become a highly effective communicator
  • Develop valuable skills for professional and personal development
  • Study the art of effective listening 

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