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Certificate in Business Communications (Level 3)



Course Overview

Business Communication Course Online

Business Communication Course Online,  offers candidates the chance to build a professional-level understanding of the importance of written communication from a business perspective.  The vast majority of businesses across largely every global sector are to some extent dependent on quality communications and business documents. This intensive course introduces candidates to key theories and concepts, in order to nurture outstanding business communications skills.

Language used in business communication is unique; its purpose, tone and content are unlike any other form of everyday communication.  Both voice communications and written documents used for business purposes have a tendency to be scrutinised to the finest detail, putting even greater emphasis on the importance of both content and context. Throughout the five in-depth course units, candidates are introduced to the power of quality written communications, along with what constitutes genuinely professional business documents, letters and memos.  Effective telephone communications are also introduced, along with how to deal with challenging situations and work under pressure.

Successful candidates will benefit from the skills, knowledge and confidence required to begin or further an existing career in almost any area of business in any sector.  Strong communication skills are universally valued by the global business community and can be put to use in almost any business setting.

Course Syllabus

Business Communication Online Course: Key Topics

Business Communication Course Online, consists of the following five units:

Unit 1 – Fundamentals of Business Communication

The first unit outlines the basics of business communication, discussing in-depth the importance of clear and concise writing from a business perspective. Course content covers choosing the right words, effective communication methods and how to sign off. The various courtesies and mannerisms required in business communications are also introduced.

Unit 2 – Writing Business Letters

The second unit focuses predominantly on the writing of business letters, incorporating the steps involved in penning professional communications and the most important sections.  Candidates are provided with a broad-scale introduction to the various types of business letters, along with an in-depth investigation into the mechanics of the effective business letter.

Unit 3 – Writing Effective Emails

Effective email writing forms the primary focus of the third unit, outlining the basic skills, techniques and fundamentals of writing emails for business along with essential email management.  Candidates are also introduced to the impact and importance of grammar, spelling and proofreading business communications.

Unit 4 – Writing Memos

The fourth unit turns attention to business memo writing, investigating what exactly it is that a memo is used for and why it is of such importance.  A series of common challenges in relation to effective memo writing are also introduced, along with effective document review techniques.

Unit 5 – Communicating Effectively by Telephone

The final unit of the course rounds off with an exploration of the importance of effective communication via telephone. Candidates are provided with exercises to develop and hone quality telephone communications skills, while investigating request-handling and dealing with challenging situations.

Fee & Payment Options

Paying in Instalments: £395  (Interest FREE Instalments)

Deposit: £95

No of Instalments: 12

Each Instalment: £25

Pay in Full: (£80 Discount) £315

Accreditation

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details of all the units you have completed as part of your course).

The course itself has been designed by BOLC to meet specific learners’ or employers’ requirements. ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met. A regular review of courses is carried out as part of the endorsement process.

What is ABC Awards?

ABC Awards is a leading national Awarding Organisation, regulated by Ofqual, and the Welsh Government. They have a comprehensive portfolio of over 650 Ofqual regulated qualifications on the national Qualifications and Credit framework (QCF). It has a long-established reputation for developing and awarding high quality vocational qualifications across a wide range of industries. As a registered charity, ABC Awards combines 180 years of examination and assessment expertise but also implements a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards also offers over 600 Ofqual regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
 

Career Path

This course is ideally suited to those with the intention of climbing the career ladder in a business setting. Improving business communication skills can significantly boost career prospects in any business setting. It is also ideally-suited to those who run and manage their own businesses, for whom advanced communication skills could prove beneficial. 

Who Should Take This Course?
  • Anyone working in a business capacity
  • Business owners, managers and entrepreneurs
  • PR, marketing and HR workers
  • Team leaders and supervisors
  • Telesales workers and operatives
  • Candidates new to the business job market  

Related Links:

Certificate in Business Communication (Level 2)

Certificate in Management (Level 3)

Certificate in Business Management (Level 1)

Course Level
Level 3

Awarding Body
ABC Awards

Study Method
Online Learning

Course Duration
200 Hours Approx.

Entry Requirements
No entry requirement.

Start Date
Ongoing

  • Learn how to pen and produce quality business communications
  • Improve general office admin skills and experience
  • Explore the importance of effective telephone communications
  • Improve grammar, punctuation and proofreading skills to a professional level
  • Find out what makes effective, powerful and persuasive business communications 

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Pay Online


Course Cost

£ 315

WAS
£ 395

SAVE
£ 80