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Admin, Secretarial & PA Diploma QLS Level 7



Course Overview

Secretarial Diploma Level 7 

Brentwood Open Learning College is proud to offer this all-new Secretarial Diploma Level 7, now open for enrolment.  Our exclusive online training programs are flexible enough for even the busiest lifestyles, with no fixed study schedules or deadlines. This endorsed Secretarial Course Level 7 is open to anyone looking to build a successful career in the field - no prior knowledge or experience necessary.  Each of the 20 self-paced modules examines a different topic or knowledge area, including telephone skills, record keeping, presentation skills, office management, conflict resolution, business etiquette and many more besides.  On-demand tutor support is available throughout and we include all essential learning materials as standard with all our secretarial courses.  Enrol today, or contact our student support team anytime if you have any questions.

Why Study Admin, Secretarial & PA Skills?

This is a course designed to instil learners with the knowledge, skills and confidence to attract the eye of employers.  Professional PAs and secretaries benefit from a highly transferable set of skills with a broad range of practical applications. Across all industries and sectors without exception, talented office management and admin personnel are always in high demand.  Job opportunities for successful secretaries and professional PAs are highly diverse, ranging from team leadership positions in a traditional business environment to executive PA support for a CEO or VIP. It’s also a career path with limitless scope for self-employment opportunities as a freelancer or contractual PA.  If you consider yourself a people person with a tenacious attitude and a meticulous eye for detail, a career as a PA or secretary could be just the thing!

Course Syllabus

At Brentwood Open Learning College, we work hard to support candidates from all backgrounds in pursuit of their professional goals. Our top-level Diploma in PA and Secretarial Skills is delivered over a series of 20 modules, each covering an important topic or knowledge area:

Module 1 - The Job Functions of a PA / Secretary

The course begins by examining the primary roles and responsibilities of professional PAs and secretaries, with a look at the daily routines of executive admin workers, the types of people who hire PAs and the reasons they hire them.

Module 2 - Telephone Skills

Module Two touches upon the telephone skills needed to get by as a successful PA or secretary, with a look at the principles of good telephone etiquette, factors to consider with long-distance calling and the professional approach to leaving voice messages.

Module 3 - Mail Services and Shipping

Candidates then consider the advantages and disadvantages of the various mail and shipping services available, along with how to select an appropriate shipping method in accordance with the nature and requirements of the consignment.

Module 4 - Travel Arrangements

Making travel arrangements on behalf of other people is discussed in Module Four, which presents an overview of the information that must be gathered to make reservations.  The potential advantages of booking through a commercial travel agent are also discussed.

Module 5 - Organising Meetings

Module Five takes a look at the anatomy of a meeting, while discussing a series of different types of meetings and the reasons they take place.  The role of the PA or secretary in organising, scheduling and hosting different types of meetings is also discussed.

Module 6 - Time Management

The benefits of adopting a proactive approach to time management follow in Module Six, which looks at the consequences of procrastination and the benefits of working to a routine.  Daily schedules and action plans for the professional PA are also brought into discussion.

Module 7 - Keeping Accurate Records

The basics of effective record keeping are presented and discussed in module seven, guiding candidates through the process of alphabetising records for quick and convenient retrieval.  Tips and guidelines for keeping computer files in order are also provided.

Module 8 - Writing Business Letters

Module Eight examines the art of effective letter-writing, highlighting the differences between various types of business letters and their main purposes.  Candidates learn how to begin and end business communications the right way, while considering essential e-mail protocol for administrators.

Module 9 - Other Written Communication

Module Nine brings additional internal and external communications into discussion, including the functions and objectives of memorandum reports.  The benefits of honed editing and proofreading skills are also discussed, along with the use of templates when writing reports.

Module 10 - Presentation Skills

The principles of effective presentations are presented and discussed in Module 10, which outlines several different types of presentations a PA or secretary may be involved in.  The importance of thorough planning and preparation is emphasized, along with how to boost a presentation with props and visual aids.

Module 11 - Communication Skills

Module 11 outlines the most essential communication skills the professional PA or secretary must master, with strong focus on the use and interpretation of nonverbal communication.  Candidates also consider a series of customer service fundamentals in relation to communication.

Module 12 - Active Listening

Activities and exercises for building better listening skills are presented in Module 12, which examines the distinction between active listening and passive hearing.  Candidates are also presented with a detailed overview of the main forms of nonverbal communication.

Module 13 - Administrative Skills

Administrative skills and duties within the field of PA and secretarial services follow in Module 13, which takes a look at the different types of business environments and the social responsibilities of a business.  The fundamentals of business ethics are also discussed briefly.

Module 14 - Office Management & Supervision

Leadership skills in PA and secretarial services are discussed in Module 14, focusing on team leadership and workplace supervision in an office setting.  Tips for building trust in a team are also presented, along with a look of the concept of whistleblowing.

Module 15 - Budgets and Managing Money

A look at the budgeting and financial management responsibilities of the professional PA follow, with emphasis on the importance of educated and informed decision-making.  The different types of budgets a PA or secretary may be required to manage are also discussed.

Module 16 - Dealing with Difficult People and Conflict Resolution

The art of effectively resolving workplace disputes is dissected and discussed in Module 16, which takes a look at the most common causes of disputes and the separate stages of conflict.  Tips and guidelines for dealing with challenging people and difficult situations are also presented.

Module 17 - Business Ethics for the Office

A more detailed look at office ethics follows in Module 17, highlighting the benefits striving for an ethical workplace culture.  Candidates are presented with a step-by-step guide to developing and implementing a workable code of ethics for the office.

Module 18 - Business Etiquette

Business etiquette essentials are explored in Module 18, which emphasises the importance of appropriate conduct to suit the situation or scenario in question.  Business affairs and events that call for appropriate conduct are presented and discussed, including business dining.

Module 19 - Effective Planning and Scheduling

Strategic planning in the field of PA and secretarial services is discussed in Module 19, which introduces learners to the functions and objectives of the work breakdown structure.  A look at risk management from the perspective of the professional PA or secretary is also included.

Module 20 - Microsoft Office Skills

The course concludes with an insightful introduction to the three most widely-used office applications in the world - Microsoft Word, Microsoft Excel and Microsoft PowerPoint.  Candidates learn how to perform a variety of everyday tasks with each of these three Microsoft Office applications.

Fee & Payment Options

Paying in Instalments: £1100 (interest FREE Instalments)

Deposit: £320

No of Instalments: 12

Each Instalment: £65

Pay in Full: (£200 Discount) £900

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Career Path

While some dream of becoming an elite PA for a high-profile executive, others are all about becoming their own boss as a freelancer or contractual service provider.  In both instances, career opportunities abound for qualified and capable candidates with a background in professional secretarial services. PA and secretarial skills are highly transferable, paving the way for any number of career paths at home and abroad.  Whether starting from scratch or ready to kick your career into overdrive, this advanced Level 7 Diploma could help you take that next big step!

Who Should Take This Course?

Brentwood Open Learning College offers flexible and affordable online training programs for ambitious learners. This self-paced Diploma in PA and Secretarial Skills was designed with the following applicants in mind:

  • Confident and outgoing candidates with energetic personalities
  • Admin and secretarial workers interested in freelance job opportunities
  • Established PAs and secretaries working on their skills and knowledge
  • Business owners who handle most of their own professional affairs
  • Entrepreneurs interested in new business establishment
  • Anyone looking to become an executive PA or senior secretary

Enrol online to gain access to our dynamic digital learning platform, or contact the admissions team at Brentwood Open Learning College for more information,

Course at QLS
Level 7

Endorsement
Endorsed by Quality Licence Scheme

Study Method
Online

Course Duration
620 Hours

Entry Requirements
No Entry Requirements

Start Date
Ongoing



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Pay Online


Save 80%

WAS
£ 1100

NOW
£ 220



Admin, Secretarial & PA Diploma QLS Level 7



Save 80%

WAS
£ 1100

NOW
£ 220



Course at QLS
Level 7

Endorsed By
Endorsed by Quality Licence Scheme

Study Method
Online

Course Duration
620 Hours

Entry Requirements
No Entry Requirements

Start Date
Ongoing





Course Overview

Secretarial Diploma Level 7 

Brentwood Open Learning College is proud to offer this all-new Secretarial Diploma Level 7, now open for enrolment.  Our exclusive online training programs are flexible enough for even the busiest lifestyles, with no fixed study schedules or deadlines. This endorsed Secretarial Course Level 7 is open to anyone looking to build a successful career in the field - no prior knowledge or experience necessary.  Each of the 20 self-paced modules examines a different topic or knowledge area, including telephone skills, record keeping, presentation skills, office management, conflict resolution, business etiquette and many more besides.  On-demand tutor support is available throughout and we include all essential learning materials as standard with all our secretarial courses.  Enrol today, or contact our student support team anytime if you have any questions.

Why Study Admin, Secretarial & PA Skills?

This is a course designed to instil learners with the knowledge, skills and confidence to attract the eye of employers.  Professional PAs and secretaries benefit from a highly transferable set of skills with a broad range of practical applications. Across all industries and sectors without exception, talented office management and admin personnel are always in high demand.  Job opportunities for successful secretaries and professional PAs are highly diverse, ranging from team leadership positions in a traditional business environment to executive PA support for a CEO or VIP. It’s also a career path with limitless scope for self-employment opportunities as a freelancer or contractual PA.  If you consider yourself a people person with a tenacious attitude and a meticulous eye for detail, a career as a PA or secretary could be just the thing!

Course Syllabus

At Brentwood Open Learning College, we work hard to support candidates from all backgrounds in pursuit of their professional goals. Our top-level Diploma in PA and Secretarial Skills is delivered over a series of 20 modules, each covering an important topic or knowledge area:

Module 1 - The Job Functions of a PA / Secretary

The course begins by examining the primary roles and responsibilities of professional PAs and secretaries, with a look at the daily routines of executive admin workers, the types of people who hire PAs and the reasons they hire them.

Module 2 - Telephone Skills

Module Two touches upon the telephone skills needed to get by as a successful PA or secretary, with a look at the principles of good telephone etiquette, factors to consider with long-distance calling and the professional approach to leaving voice messages.

Module 3 - Mail Services and Shipping

Candidates then consider the advantages and disadvantages of the various mail and shipping services available, along with how to select an appropriate shipping method in accordance with the nature and requirements of the consignment.

Module 4 - Travel Arrangements

Making travel arrangements on behalf of other people is discussed in Module Four, which presents an overview of the information that must be gathered to make reservations.  The potential advantages of booking through a commercial travel agent are also discussed.

Module 5 - Organising Meetings

Module Five takes a look at the anatomy of a meeting, while discussing a series of different types of meetings and the reasons they take place.  The role of the PA or secretary in organising, scheduling and hosting different types of meetings is also discussed.

Module 6 - Time Management

The benefits of adopting a proactive approach to time management follow in Module Six, which looks at the consequences of procrastination and the benefits of working to a routine.  Daily schedules and action plans for the professional PA are also brought into discussion.

Module 7 - Keeping Accurate Records

The basics of effective record keeping are presented and discussed in module seven, guiding candidates through the process of alphabetising records for quick and convenient retrieval.  Tips and guidelines for keeping computer files in order are also provided.

Module 8 - Writing Business Letters

Module Eight examines the art of effective letter-writing, highlighting the differences between various types of business letters and their main purposes.  Candidates learn how to begin and end business communications the right way, while considering essential e-mail protocol for administrators.

Module 9 - Other Written Communication

Module Nine brings additional internal and external communications into discussion, including the functions and objectives of memorandum reports.  The benefits of honed editing and proofreading skills are also discussed, along with the use of templates when writing reports.

Module 10 - Presentation Skills

The principles of effective presentations are presented and discussed in Module 10, which outlines several different types of presentations a PA or secretary may be involved in.  The importance of thorough planning and preparation is emphasized, along with how to boost a presentation with props and visual aids.

Module 11 - Communication Skills

Module 11 outlines the most essential communication skills the professional PA or secretary must master, with strong focus on the use and interpretation of nonverbal communication.  Candidates also consider a series of customer service fundamentals in relation to communication.

Module 12 - Active Listening

Activities and exercises for building better listening skills are presented in Module 12, which examines the distinction between active listening and passive hearing.  Candidates are also presented with a detailed overview of the main forms of nonverbal communication.

Module 13 - Administrative Skills

Administrative skills and duties within the field of PA and secretarial services follow in Module 13, which takes a look at the different types of business environments and the social responsibilities of a business.  The fundamentals of business ethics are also discussed briefly.

Module 14 - Office Management & Supervision

Leadership skills in PA and secretarial services are discussed in Module 14, focusing on team leadership and workplace supervision in an office setting.  Tips for building trust in a team are also presented, along with a look of the concept of whistleblowing.

Module 15 - Budgets and Managing Money

A look at the budgeting and financial management responsibilities of the professional PA follow, with emphasis on the importance of educated and informed decision-making.  The different types of budgets a PA or secretary may be required to manage are also discussed.

Module 16 - Dealing with Difficult People and Conflict Resolution

The art of effectively resolving workplace disputes is dissected and discussed in Module 16, which takes a look at the most common causes of disputes and the separate stages of conflict.  Tips and guidelines for dealing with challenging people and difficult situations are also presented.

Module 17 - Business Ethics for the Office

A more detailed look at office ethics follows in Module 17, highlighting the benefits striving for an ethical workplace culture.  Candidates are presented with a step-by-step guide to developing and implementing a workable code of ethics for the office.

Module 18 - Business Etiquette

Business etiquette essentials are explored in Module 18, which emphasises the importance of appropriate conduct to suit the situation or scenario in question.  Business affairs and events that call for appropriate conduct are presented and discussed, including business dining.

Module 19 - Effective Planning and Scheduling

Strategic planning in the field of PA and secretarial services is discussed in Module 19, which introduces learners to the functions and objectives of the work breakdown structure.  A look at risk management from the perspective of the professional PA or secretary is also included.

Module 20 - Microsoft Office Skills

The course concludes with an insightful introduction to the three most widely-used office applications in the world - Microsoft Word, Microsoft Excel and Microsoft PowerPoint.  Candidates learn how to perform a variety of everyday tasks with each of these three Microsoft Office applications.

Fee & Payment Options

Paying in Instalments: £1100 (interest FREE Instalments)

Deposit: £320

No of Instalments: 12

Each Instalment: £65

Pay in Full: (£200 Discount) £900

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Career Path

While some dream of becoming an elite PA for a high-profile executive, others are all about becoming their own boss as a freelancer or contractual service provider.  In both instances, career opportunities abound for qualified and capable candidates with a background in professional secretarial services. PA and secretarial skills are highly transferable, paving the way for any number of career paths at home and abroad.  Whether starting from scratch or ready to kick your career into overdrive, this advanced Level 7 Diploma could help you take that next big step!

Who Should Take This Course?

Brentwood Open Learning College offers flexible and affordable online training programs for ambitious learners. This self-paced Diploma in PA and Secretarial Skills was designed with the following applicants in mind:

  • Confident and outgoing candidates with energetic personalities
  • Admin and secretarial workers interested in freelance job opportunities
  • Established PAs and secretaries working on their skills and knowledge
  • Business owners who handle most of their own professional affairs
  • Entrepreneurs interested in new business establishment
  • Anyone looking to become an executive PA or senior secretary

Enrol online to gain access to our dynamic digital learning platform, or contact the admissions team at Brentwood Open Learning College for more information,

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