Conflict Resolution Certification Online

As it is often impossible to entirely avoid conflict, proactively responding to and ultimately addressing conflict is all that can be asked of a person. Unfortunately, in order to successfully deal with conflict, it is first crucial to have a solid understanding of not only our own behaviours and habits, but how they affect and influence those around as. In all instances, approaching conflict with the confidence and theoretical knowledge required to appropriately handle and manage the situation almost always breeds a far more agreeable, mutually beneficial outcome.

In this Conflict Resolution Certification Online, candidates explore the premise of not only addressing difficult situations, but using everyday challenges as opportunities to improve and evolve. Along with exploring how personal actions and behaviours impact others, course content covers a variety of effective techniques for approaching and addressing challenging individuals and situations. Several core concepts pertaining to anger management are also introduced, along with a number of effective coping strategies when faced with difficult circumstances.

Course Syllabus

This Conflict Resolution Certification Online, consists of the following four units:

Unit 1 – What Is Conflict

Throughout the first course unit, the primary topic of focus is that of the broad definition of conflict and how it affects those involved. Candidates begin to explore the potential consequences and benefits of confrontation, the concept of conflict as a form of communication and the building/maintenance of reciprocal relationships.

Unit 2 – Preventing Problems

Course content in the second unit explores problem prevention, with an investigation of the importance of empathy and a series of dangerous misconceptions candidates must be aware of. The importance of focus for effective conflict resolution is also explored, along with an introduction to the Three F’s.

Unit 3 – Managing Anger

The following unit introduces candidates to the basics of anger management, incorporating an investigation of coping strategies, managing personal anger and effectively dealing with the anger of other people. Course content also covers a variety of self-protection techniques to employ when faced with criticism, along with a number of key causes attributed to difficult human behaviour.

Unit 4 – Conflict Resolution Techniques

In the fourth and final unit, a series of effective conflict resolution techniques are explored in-depth, along with the importance of the conflict resolution model. Candidates are guided through a series of critical concepts and theoretical teachings including self-change theory, how to deal with feelings of negativity, generally coping with stress and better-controlling personal thoughts in even the trickiest of situations.

Fee & Payment Options

Paying in Instalments: £360 (Interest FREE Instalments)

Deposit: £80

No of Instalments: 10

Each Instalment: £28

Pay in Full: (£60 Discount) £360

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Career Path

To master the art of conflict resolution is to become an extremely valuable business asset. In management, team leadership, supervisory and HR positions in general, conflict often represents a normal and inevitable part of everyday business operations. Having studied proactive conflict resolution at an advanced level, you will be primed to handle any situation in a manner that breeds a mutually beneficial outcome.

Who Should Take This Course?