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Admin, Secretarial & PA - Level 5



Course Overview

Office Management and Secretarial Practice Course

Looking for an advanced office management and secretarial practice course to suit your busy schedule?  An endorsed office management advanced course that could take your career to the next level?  With Brentwood Open Learning College, your success story starts today!  Build the skills, knowledge and confidence you’ll need to become a successful secretary or PA, with this exclusive Level 5 PA and Secretarial Skills Diploma.  Our most advanced secretarial course has been designed to mould and shape a new generation of high-flying personal assistants.  Study the primary duties and responsibilities of the professional PA, including meeting management, making travel arrangements, shipping and mail services, record keeping, telephone communications, business letter writing, conducting presentations and so much more besides.  Build on your confidence and ambition with an endorsed Level 5 PA and Secretarial Diploma, brought you exclusively by Brentwood Open Learning College.

Why Study Personal Assistant and Secretarial Skills?

The appeal of a career as a professional PA or successful secretary is easy to understand.  For one thing, employment opportunities for qualified and experienced admin personnel are boundless.  From the smallest local businesses to the largest multinational corporations, employers are always on the lookout for skilled secretarial personnel to add to their ranks.  Some secretaries pursue employment with established organisations, while others offer their services on a freelance basis.  It’s also not uncommon for PAs to work exclusively for one senior executive, entrepreneur or celebrity.  Careers in PA and secretarial services are all about confidence, responsibility and the ability to balance a multitude of equally important responsibilities.  If you think you’ve got what it takes, there’s never been a better time to find out.

Course Syllabus

Discover an enjoyable, accessible and affordable alternative to conventional classroom education, courtesy of the experts at Brentwood Open Learning College.  Our most Advanced Secretarial Diploma is open to ambitious candidates worldwide – no entry-requirements to fulfil and no deadlines imposed.  Study the following topics with expert tutor support available on demand:

Module 1 - The Job Functions of a PA / Secretary

The course begins by presenting candidates with a broad overview the job functions of personal assistants and secretarial workers.  The various capacities in which PAs and secretaries work are also discussed, along with the hard skills needed to succeed in the field and the character traits of the perfect PA.  Typical career opportunities for qualified candidates are also discussed.

Module 2 - Telephone Skills

The art of effective communication by telephone is explored in the second module, guiding learners through the process of handling outgoing and incoming calls with confidence.  Course content also discusses screening calls, transferring calls, leaving and taking effective messages, how to deal with difficult callers, guidelines for handling unexpected call volumes and more.

Module 3 - Mail Services and Shipping      

Candidates then consider the various shipping and transportation methods available for both sending and receiving consignments.  The pros and cons of several different types of shipping are discussed, along with how to choose the right shipping service, tips for avoiding loss or damage of consignments during transit and how to deal with difficult or high-value consignments.

Module 4 - Travel Arrangements

Module four explores some of the unique challenges associated with making travel arrangements for other people.  The benefits and drawbacks of working with external travel agents are discussed, along with the advantages of making travel arrangements online, how to ensure special requests are communicated and the value of working with a pre-departure checklist.

Module 5 - Organising Meetings     

Candidates then discuss the extent to which personal assistants and secretaries are involved in the organisation and management of important meetings.  The various different types of meetings and their respective functions are discussed, along with the importance of good communication with delegates and other contributors involved in organising and managing the meeting.

Module 6 - Time Management

An introduction to time management follows in the sixth module, focusing heavily on procrastination and its potential consequences.  Tips and guidelines are provided for improving efficiency and productivity at work, along with ‘to-do’ lists and the formulation of effective action plans.  The importance of strategic task prioritisation is also discussed.

Module 7 – Keeping Accurate Records

Module seven familiarises candidates with some of the most important records and documents in a PA or secretarial setting.  The importance of accurate and consistent record keeping is discussed, along with how and when important information should be backed up, guidelines for the safe storage of records and a comparison between the pros and cons of hard copies and digital copies.

Module 8 - Writing Business Letters

The different types of business letters PAs and secretaries both produce and receive are discussed in module eight, along with the characteristics and construction of a professional business letter.  Tips and guidelines for more effective proofreading are also provided, along with primary differences between personal letters and professional letters in a business environment.

Module 9 - Other Written Communications

Several additional written communications are discussed in the ninth module, in which candidates learn how to produce and send internal memorandums.  Business letter reports are also discussed, along with how to create professional email communications and the importance of bibliography entries in certain types of written communications.

Module 10 - Presentation Skills

Module 10 discusses how planning holds the key to a successful presentation.  The various stages involved in planning and preparing a presentation are examined, along with how to effectively bring visual aids into a presentation, the value of an impactful opening and a brief outline of the types of presentations PAs and secretaries may be involved in.

Module 11 - Communication Skills

A more detailed exploration of communication skills in the field of PA and secretarial services follows in module 11.  Candidates learn how to become more effective verbal and nonverbal communicators, while considering the benefits of providing constructive feedback on a regular basis, how to ask the right questions and an introduction to probing techniques.

Module 12 - Office Management & Supervision

Bringing the course to a close, module 12 outlines the main responsibilities of more advanced administrative personnel in charge of working teams.  The benefits of nurturing an ethical working culture are discussed, along with using the ‘SMART’ goal setting methodology and how the virtual workplace can create unique benefits and challenges for the modern business.

Brentwood Open Learning College offers some free certificate courses . Explore now on our website. 

Fee & Payment Options

Paying in Installments: £660(interest FREE Installments)

Deposit: £120

No of Installments: 12

Each Installment: £45

Pay in Full: (£100 Discount) £560

Accreditation

At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Brentwood open learning college has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Brentwood open learning college to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK. 

Career Path

To become a professional PA or secretary is to open the door to an extraordinary range of career opportunities worldwide. Climb the ladder with an established employer, or go into business solo on a freelance or contractual basis. Enjoy the freedom to work under your own terms, making the most of a rewarding career where no two days are ever the same. Working as a qualified and capable secretary or PA, you can expect to earn anything from £20,000 to more than £50,000 per year. 

Who Should Take This Course?

Anyone considering a career as a secretary or personal assistant will find this Level 5 PA and Secretarial Diploma invaluable. Created by a team of experience academics, our most advanced secretarial course was designed with the following applicants in mind:

  • Admin personnel pursuing promotion
  • Newcomers considering a career change
  • Confident, outgoing and motivated individuals
  • Anyone interested in self-employment as a PA
  • Business owners and entrepreneurs
  • Jobseekers working on the CVs

If you’ve got the drive, determination and desire to become a professional PA, this exclusive course could hold the key to career of your dream. Sign up online and get started on your Level 5 PA and Secretarial Diploma today!

Course Level
Level 5

Endorsed By
Endorsed By ABC Awards and Certa Awards

Study Method
Online Learning

Course Duration
320 Hours Approx

Entry Requirements
No Entry Requirements

Start Date
Ongoing



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Total Reviews: (0)


Pay Online


Course Cost

£ 560

WAS
£ 660

SAVE
£ 100



Admin, Secretarial & PA - Level 5



Course Cost

£ 560

WAS
£ 660

SAVE
£ 100



Course Level
Level 5

Endorsed By
Endorsed By ABC Awards and Certa Awards

Study Method
Online Learning

Course Duration
320 Hours Approx

Entry Requirements
No Entry Requirements

Start Date
Ongoing





Course Overview

Office Management and Secretarial Practice Course

Looking for an advanced office management and secretarial practice course to suit your busy schedule?  An endorsed office management advanced course that could take your career to the next level?  With Brentwood Open Learning College, your success story starts today!  Build the skills, knowledge and confidence you’ll need to become a successful secretary or PA, with this exclusive Level 5 PA and Secretarial Skills Diploma.  Our most advanced secretarial course has been designed to mould and shape a new generation of high-flying personal assistants.  Study the primary duties and responsibilities of the professional PA, including meeting management, making travel arrangements, shipping and mail services, record keeping, telephone communications, business letter writing, conducting presentations and so much more besides.  Build on your confidence and ambition with an endorsed Level 5 PA and Secretarial Diploma, brought you exclusively by Brentwood Open Learning College.

Why Study Personal Assistant and Secretarial Skills?

The appeal of a career as a professional PA or successful secretary is easy to understand.  For one thing, employment opportunities for qualified and experienced admin personnel are boundless.  From the smallest local businesses to the largest multinational corporations, employers are always on the lookout for skilled secretarial personnel to add to their ranks.  Some secretaries pursue employment with established organisations, while others offer their services on a freelance basis.  It’s also not uncommon for PAs to work exclusively for one senior executive, entrepreneur or celebrity.  Careers in PA and secretarial services are all about confidence, responsibility and the ability to balance a multitude of equally important responsibilities.  If you think you’ve got what it takes, there’s never been a better time to find out.

Course Syllabus

Discover an enjoyable, accessible and affordable alternative to conventional classroom education, courtesy of the experts at Brentwood Open Learning College.  Our most Advanced Secretarial Diploma is open to ambitious candidates worldwide – no entry-requirements to fulfil and no deadlines imposed.  Study the following topics with expert tutor support available on demand:

Module 1 - The Job Functions of a PA / Secretary

The course begins by presenting candidates with a broad overview the job functions of personal assistants and secretarial workers.  The various capacities in which PAs and secretaries work are also discussed, along with the hard skills needed to succeed in the field and the character traits of the perfect PA.  Typical career opportunities for qualified candidates are also discussed.

Module 2 - Telephone Skills

The art of effective communication by telephone is explored in the second module, guiding learners through the process of handling outgoing and incoming calls with confidence.  Course content also discusses screening calls, transferring calls, leaving and taking effective messages, how to deal with difficult callers, guidelines for handling unexpected call volumes and more.

Module 3 - Mail Services and Shipping      

Candidates then consider the various shipping and transportation methods available for both sending and receiving consignments.  The pros and cons of several different types of shipping are discussed, along with how to choose the right shipping service, tips for avoiding loss or damage of consignments during transit and how to deal with difficult or high-value consignments.

Module 4 - Travel Arrangements

Module four explores some of the unique challenges associated with making travel arrangements for other people.  The benefits and drawbacks of working with external travel agents are discussed, along with the advantages of making travel arrangements online, how to ensure special requests are communicated and the value of working with a pre-departure checklist.

Module 5 - Organising Meetings     

Candidates then discuss the extent to which personal assistants and secretaries are involved in the organisation and management of important meetings.  The various different types of meetings and their respective functions are discussed, along with the importance of good communication with delegates and other contributors involved in organising and managing the meeting.

Module 6 - Time Management

An introduction to time management follows in the sixth module, focusing heavily on procrastination and its potential consequences.  Tips and guidelines are provided for improving efficiency and productivity at work, along with ‘to-do’ lists and the formulation of effective action plans.  The importance of strategic task prioritisation is also discussed.

Module 7 – Keeping Accurate Records

Module seven familiarises candidates with some of the most important records and documents in a PA or secretarial setting.  The importance of accurate and consistent record keeping is discussed, along with how and when important information should be backed up, guidelines for the safe storage of records and a comparison between the pros and cons of hard copies and digital copies.

Module 8 - Writing Business Letters

The different types of business letters PAs and secretaries both produce and receive are discussed in module eight, along with the characteristics and construction of a professional business letter.  Tips and guidelines for more effective proofreading are also provided, along with primary differences between personal letters and professional letters in a business environment.

Module 9 - Other Written Communications

Several additional written communications are discussed in the ninth module, in which candidates learn how to produce and send internal memorandums.  Business letter reports are also discussed, along with how to create professional email communications and the importance of bibliography entries in certain types of written communications.

Module 10 - Presentation Skills

Module 10 discusses how planning holds the key to a successful presentation.  The various stages involved in planning and preparing a presentation are examined, along with how to effectively bring visual aids into a presentation, the value of an impactful opening and a brief outline of the types of presentations PAs and secretaries may be involved in.

Module 11 - Communication Skills

A more detailed exploration of communication skills in the field of PA and secretarial services follows in module 11.  Candidates learn how to become more effective verbal and nonverbal communicators, while considering the benefits of providing constructive feedback on a regular basis, how to ask the right questions and an introduction to probing techniques.

Module 12 - Office Management & Supervision

Bringing the course to a close, module 12 outlines the main responsibilities of more advanced administrative personnel in charge of working teams.  The benefits of nurturing an ethical working culture are discussed, along with using the ‘SMART’ goal setting methodology and how the virtual workplace can create unique benefits and challenges for the modern business.

Brentwood Open Learning College offers some free certificate courses . Explore now on our website. 

Fee & Payment Options

Paying in Installments: £660(interest FREE Installments)

Deposit: £120

No of Installments: 12

Each Installment: £45

Pay in Full: (£100 Discount) £560

Accreditation

At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Brentwood open learning college has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 5 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Brentwood open learning college to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK. 

Career Path

To become a professional PA or secretary is to open the door to an extraordinary range of career opportunities worldwide. Climb the ladder with an established employer, or go into business solo on a freelance or contractual basis. Enjoy the freedom to work under your own terms, making the most of a rewarding career where no two days are ever the same. Working as a qualified and capable secretary or PA, you can expect to earn anything from £20,000 to more than £50,000 per year. 

Who Should Take This Course?

Anyone considering a career as a secretary or personal assistant will find this Level 5 PA and Secretarial Diploma invaluable. Created by a team of experience academics, our most advanced secretarial course was designed with the following applicants in mind:

  • Admin personnel pursuing promotion
  • Newcomers considering a career change
  • Confident, outgoing and motivated individuals
  • Anyone interested in self-employment as a PA
  • Business owners and entrepreneurs
  • Jobseekers working on the CVs

If you’ve got the drive, determination and desire to become a professional PA, this exclusive course could hold the key to career of your dream. Sign up online and get started on your Level 5 PA and Secretarial Diploma today!

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Total Reviews: (0)