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Hotel Management Diploma QLS Level 7



Course Overview

Diploma in Hotel Management Course

Enrol today with Brentwood Open Learning College, for the chance to boost your profile with advanced Diploma in Hotel Management Course.  This fully endorsed Hotel Management Diploma is ideal for anyone pursuing a leadership-level career in the hospitality sector.  Comprising 19 in-depth modules, our Level 7 Hotel Management Diploma Course covers all key knowledge areas for new and existing personnel alike.  Examples of which include hotel reception management, restaurant and bar management, human resource management, training and development in the hospitality sector, quality management, hotel marketing and advertising, interdepartmental communications and customer loyalty.  Start your advanced Diploma in Hotel Management today, or contact our student support team anytime to learn more.

Why Study Hotel Management?

Careers in hospitality provide ambitious and hardworking candidates with limitless scope for long-term progression.  It is one of the world’s largest and most dynamic sectors, accounting for as much as 10% of the entire global job market.  Within the next 5 to 10 years, at least 80 million more jobs will be created by the hospitality sector, which is predicted to continue growing at its fastest ever pace.  The hotel and accommodation sub-sector in particular is seeing record demand, resulting in major job creation for qualified personnel. Whether new to the hotel management or looking to climb the ranks with your current employer, this Level 7 Hotel Management Diploma could give you a major competitive edge.

Course Syllabus

Brentwood Open Learning College is proud to offer a wide range of hotel and hospitality management courses for home study.  Our most advanced Hotel Management Diploma covers the topics and knowledge areas outlined below over the course of 19 self-paced modules:

Module 1 - Introduction to Hotel Management

The course begins with a detailed overview of the contemporary hotel and accommodation sector, in which candidates consider the functions of hotels and the objectives of the hospitality business.  Hierarchical structures and management duties in a hotel setting are also discussed.

Module 2 - Principles of Hotel Front Office Operations

Hotel front desk and reception activities are then examined, outlining the duties of those who work on the frontline in a hotel business.  Supervisory front office responsibilities are also discussed, along with a look at key back office tasks such as reservations management, accountancy and occupancy forecasting.

Module 3 - Housekeeping, Engineering & Security Operations

Module Three brings housekeeping, engineering and security departments into discussion, outlining the responsibility of each and the supervisory duties of those who manage these departments.  The importance of cohesive interdepartmental relationships is also discussed.

Module 4 - Hotel Food and Beverage Management

Hotel restaurant and bar management is then examined, including how to create the right menu for hotel guests and the importance of appropriate pricing.  Restaurant layout and design considerations are also discussed, along with the use of IT systems in bar and restaurant management.

Module 5 - Recruitment and Selection: Policy and Procedures

Key considerations when recruiting new employees are presented and discussed in Module Five, which guides learners through the process of finding, attracting and hiring the right people for vacant posts.  Guidelines are also provided for improved interview technique and effective induction programmes.

Module 6 - Training and Development Procedures

Module Six examines workplace training and development programs, the importance of choosing the right training method and how to measure the effectiveness of training activities. The business-wide benefits of high-quality employing training and development are also brought into discussion.

Module 7 - Human Resources Management

Learners then study a series of primary human resource management tasks and functions in a hospitality setting, along with their objectives and who takes responsibility for them.  The importance of skilled workforce performance management is also discussed, alongside tips and guidelines for optimising team performance.

Module 8 - Dealing with Difficult People

Module Eight discusses how difficult people and challenging situations cannot be avoided, therefore must be dealt with as professionally and diplomatically as possible.  Candidates consider the most common causes of complaints, the types of people who are most likely to complain and how to cope when faced with abusive or aggressive customers.

Module 9 - Anger Management

A fascinating look at anger management follows in the ninth module, examining how human beings respond to anger and the extent to which anger can be brought under control.  Candidates consider a wide variety of common anger triggers and the potential consequences of failing to deal proactively with anger.

Module 10 - Stress Management

Module 10 continues along similar lines, with a look at the causes and effects of stress in the workplace.  Practical pointers are provided for taking better control of stress, alongside a series of relaxation activities and exercises for alleviating stress at work and elsewhere.

Module 11 - Crisis Management

Common crisis situations in hotel and hospitality management are discussed in Module 11.  The potential for negative PR to damage the reputation of a hospitality business is discussed, along with a series of exercises and activities for restoring positive public opinion following a crisis or emergency situation.

Module 12 - Managing Time

The benefits of effective time management are explored in Module 12.  Topics covered include establishing objectives for better use of time, the potential consequences of procrastination, the advantages of working to a routine and how to strategically prioritise tasks.

Module 13 - Transport Management

Module 13 focuses on transportation and transit, outlining the benefits and drawbacks of the most common forms of transport used in the hospitality sector.  Candidates also consider how the ongoing evolution of transportation provision is having a major impact on the hotel and hospitality trade.

Module 14 – The Importance of Customer Feedback

The hidden value in every complaint is analysed at length in Module 14, which highlights the importance of encouraging customers comments and feedback. Several strategies and activities for collecting feedback are presented and discussed, along with how to turn all types of constructive criticism into positive outcomes.

Module 15 – The Importance of Effective Communication

Communication management in a hospitality setting is then discussed, including a detailed breakdown of the main components of an effective communication strategy.  Potential barriers and challenges to seamless communication (internal and external) in a hotel environment are also discussed.

Module 16 - Quality Management

Learners are introduced to the “Five Dimensions of Service” concept in Module 16, which outlines the criteria that must be met for a hotel to achieve a specific star rating.  Internal and external auditing as an essential quality management activity is also discussed.

Module 17 - Marketing and Advertising

Module 17 covers the fundamentals of creating an effective hospitality marketing strategy, detailing a series of essential advertising and promotional activities for the hotel business.  Tips for effectively marketing hotel services as saleable products are provided, along with techniques for assessing levels of demand (primary and secondary).

Module 18 - Managing Interdepartmental Communications

The criticality of seamless communication is revisited in Module 18, which takes a closer look at several important types of internal and external communications.  Candidates learn how to create a hotel-wide communication framework that benefits all departments and the business as a whole.

Module 19 - Accounting in Hospitality

Concluding the course, Module 19 examines a series of key documents, journals, reports and financial records in a hotel’s accounts department.  Additional topics covered include profit and loss statement analysis, working capital, the use of hotel folios and the accountancy duties of the hotel front desk.

Brentwood Open Learning College offers some free certificate courses in Hotel Management. Explore now on our website. 

Fee & Payment Options

Paying in Installments: £1100 (interest FREE Installments)

Deposit: £320

No of Installments: 12

Each Installment: £65

Pay in Full: (£200 Discount) £900

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Career Path

If you have an outgoing personality, a confident attitude and a passion for people, you could be the perfect candidate for a career in a hospitality.  In the hotel and accommodation sector, attitude and personality are just as important as education and experience. Hotel businesses are always looking for ambitious, energetic and enthusiastic personnel to add to their ranks and represent their establishments.  Even with no prior knowledge or experience, a leadership-level position could be within your reach in no time.

Who Should Take This Course?

Brentwood Open Learning College offers a wide range of hotel management courses to suit all skill and experience levels.  Our most advanced hospitality diploma could be the ideal course for:

  • Ambitious newcomers pursuing rapid progression through the ranks
  • Hospitality workers looking to reach leadership-level positions
  • Hotel and hospitality managers, supervisors and team leaders
  • Anyone interested in starting their own hospitality business from scratch
  • Jobseekers looking to catch the eye of employers
  • Outgoing, enthusiastic and confident candidates from all backgrounds

Sign up online and get started today, or contact the BOLC admissions team anytime for more information.

Course at QLS
Level 7

Endorsement
Endorsed by Quality Licence Scheme

Study Method
Online

Course Duration
620 Hours

Entry Requirements
There are no particular entry requirements

Start Date
Ongoing



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Pay Online


Save 80%

WAS
£ 1100

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£ 220



Hotel Management Diploma QLS Level 7



Save 80%

WAS
£ 1100

NOW
£ 220



Course at QLS
Level 7

Endorsed By
Endorsed by Quality Licence Scheme

Study Method
Online

Course Duration
620 Hours

Entry Requirements
There are no particular entry requirements

Start Date
Ongoing





Course Overview

Diploma in Hotel Management Course

Enrol today with Brentwood Open Learning College, for the chance to boost your profile with advanced Diploma in Hotel Management Course.  This fully endorsed Hotel Management Diploma is ideal for anyone pursuing a leadership-level career in the hospitality sector.  Comprising 19 in-depth modules, our Level 7 Hotel Management Diploma Course covers all key knowledge areas for new and existing personnel alike.  Examples of which include hotel reception management, restaurant and bar management, human resource management, training and development in the hospitality sector, quality management, hotel marketing and advertising, interdepartmental communications and customer loyalty.  Start your advanced Diploma in Hotel Management today, or contact our student support team anytime to learn more.

Why Study Hotel Management?

Careers in hospitality provide ambitious and hardworking candidates with limitless scope for long-term progression.  It is one of the world’s largest and most dynamic sectors, accounting for as much as 10% of the entire global job market.  Within the next 5 to 10 years, at least 80 million more jobs will be created by the hospitality sector, which is predicted to continue growing at its fastest ever pace.  The hotel and accommodation sub-sector in particular is seeing record demand, resulting in major job creation for qualified personnel. Whether new to the hotel management or looking to climb the ranks with your current employer, this Level 7 Hotel Management Diploma could give you a major competitive edge.

Course Syllabus

Brentwood Open Learning College is proud to offer a wide range of hotel and hospitality management courses for home study.  Our most advanced Hotel Management Diploma covers the topics and knowledge areas outlined below over the course of 19 self-paced modules:

Module 1 - Introduction to Hotel Management

The course begins with a detailed overview of the contemporary hotel and accommodation sector, in which candidates consider the functions of hotels and the objectives of the hospitality business.  Hierarchical structures and management duties in a hotel setting are also discussed.

Module 2 - Principles of Hotel Front Office Operations

Hotel front desk and reception activities are then examined, outlining the duties of those who work on the frontline in a hotel business.  Supervisory front office responsibilities are also discussed, along with a look at key back office tasks such as reservations management, accountancy and occupancy forecasting.

Module 3 - Housekeeping, Engineering & Security Operations

Module Three brings housekeeping, engineering and security departments into discussion, outlining the responsibility of each and the supervisory duties of those who manage these departments.  The importance of cohesive interdepartmental relationships is also discussed.

Module 4 - Hotel Food and Beverage Management

Hotel restaurant and bar management is then examined, including how to create the right menu for hotel guests and the importance of appropriate pricing.  Restaurant layout and design considerations are also discussed, along with the use of IT systems in bar and restaurant management.

Module 5 - Recruitment and Selection: Policy and Procedures

Key considerations when recruiting new employees are presented and discussed in Module Five, which guides learners through the process of finding, attracting and hiring the right people for vacant posts.  Guidelines are also provided for improved interview technique and effective induction programmes.

Module 6 - Training and Development Procedures

Module Six examines workplace training and development programs, the importance of choosing the right training method and how to measure the effectiveness of training activities. The business-wide benefits of high-quality employing training and development are also brought into discussion.

Module 7 - Human Resources Management

Learners then study a series of primary human resource management tasks and functions in a hospitality setting, along with their objectives and who takes responsibility for them.  The importance of skilled workforce performance management is also discussed, alongside tips and guidelines for optimising team performance.

Module 8 - Dealing with Difficult People

Module Eight discusses how difficult people and challenging situations cannot be avoided, therefore must be dealt with as professionally and diplomatically as possible.  Candidates consider the most common causes of complaints, the types of people who are most likely to complain and how to cope when faced with abusive or aggressive customers.

Module 9 - Anger Management

A fascinating look at anger management follows in the ninth module, examining how human beings respond to anger and the extent to which anger can be brought under control.  Candidates consider a wide variety of common anger triggers and the potential consequences of failing to deal proactively with anger.

Module 10 - Stress Management

Module 10 continues along similar lines, with a look at the causes and effects of stress in the workplace.  Practical pointers are provided for taking better control of stress, alongside a series of relaxation activities and exercises for alleviating stress at work and elsewhere.

Module 11 - Crisis Management

Common crisis situations in hotel and hospitality management are discussed in Module 11.  The potential for negative PR to damage the reputation of a hospitality business is discussed, along with a series of exercises and activities for restoring positive public opinion following a crisis or emergency situation.

Module 12 - Managing Time

The benefits of effective time management are explored in Module 12.  Topics covered include establishing objectives for better use of time, the potential consequences of procrastination, the advantages of working to a routine and how to strategically prioritise tasks.

Module 13 - Transport Management

Module 13 focuses on transportation and transit, outlining the benefits and drawbacks of the most common forms of transport used in the hospitality sector.  Candidates also consider how the ongoing evolution of transportation provision is having a major impact on the hotel and hospitality trade.

Module 14 – The Importance of Customer Feedback

The hidden value in every complaint is analysed at length in Module 14, which highlights the importance of encouraging customers comments and feedback. Several strategies and activities for collecting feedback are presented and discussed, along with how to turn all types of constructive criticism into positive outcomes.

Module 15 – The Importance of Effective Communication

Communication management in a hospitality setting is then discussed, including a detailed breakdown of the main components of an effective communication strategy.  Potential barriers and challenges to seamless communication (internal and external) in a hotel environment are also discussed.

Module 16 - Quality Management

Learners are introduced to the “Five Dimensions of Service” concept in Module 16, which outlines the criteria that must be met for a hotel to achieve a specific star rating.  Internal and external auditing as an essential quality management activity is also discussed.

Module 17 - Marketing and Advertising

Module 17 covers the fundamentals of creating an effective hospitality marketing strategy, detailing a series of essential advertising and promotional activities for the hotel business.  Tips for effectively marketing hotel services as saleable products are provided, along with techniques for assessing levels of demand (primary and secondary).

Module 18 - Managing Interdepartmental Communications

The criticality of seamless communication is revisited in Module 18, which takes a closer look at several important types of internal and external communications.  Candidates learn how to create a hotel-wide communication framework that benefits all departments and the business as a whole.

Module 19 - Accounting in Hospitality

Concluding the course, Module 19 examines a series of key documents, journals, reports and financial records in a hotel’s accounts department.  Additional topics covered include profit and loss statement analysis, working capital, the use of hotel folios and the accountancy duties of the hotel front desk.

Brentwood Open Learning College offers some free certificate courses in Hotel Management. Explore now on our website. 

Fee & Payment Options

Paying in Installments: £1100 (interest FREE Installments)

Deposit: £320

No of Installments: 12

Each Installment: £65

Pay in Full: (£200 Discount) £900

Endorsement

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Career Path

If you have an outgoing personality, a confident attitude and a passion for people, you could be the perfect candidate for a career in a hospitality.  In the hotel and accommodation sector, attitude and personality are just as important as education and experience. Hotel businesses are always looking for ambitious, energetic and enthusiastic personnel to add to their ranks and represent their establishments.  Even with no prior knowledge or experience, a leadership-level position could be within your reach in no time.

Who Should Take This Course?

Brentwood Open Learning College offers a wide range of hotel management courses to suit all skill and experience levels.  Our most advanced hospitality diploma could be the ideal course for:

  • Ambitious newcomers pursuing rapid progression through the ranks
  • Hospitality workers looking to reach leadership-level positions
  • Hotel and hospitality managers, supervisors and team leaders
  • Anyone interested in starting their own hospitality business from scratch
  • Jobseekers looking to catch the eye of employers
  • Outgoing, enthusiastic and confident candidates from all backgrounds

Sign up online and get started today, or contact the BOLC admissions team anytime for more information.

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