CRM Course Online

Discover the secret to building and maintaining stronger customer relationships, with this exclusive CRM Course Online.  Now open for enrolment, this advanced Level 5 CRM Diploma is ideal for anyone who works in a sales, marketing or customer service setting.  Comprising 12 in-depth modules, this self-paced course can be completed from any location with no deadlines or time restrictions.  Topics covered include creating and implementing a customer service strategy, how to build a better understanding of customer expectations, strategies for improved customer retention, the diplomatic approach to dealing with difficult customers and the importance of feedback.  All study aids and learning resources are included in the initial fee, adding up to unbeatable value for money. Browse our full range of endorsed CRM Courses Online, or contact the admissions team at Brentwood Open Learning College anytime to learn more.

Why Study Customer Relationship Management?

Customer relationship management (CRM) is the strategic process of getting to know the behaviours of customers and the factors that influence their decisions. All CRM activities are ultimately geared towards ensuring every customer leaves with a positive impression and the desire to return.  Effective CRM provides the business with invaluable insights into who their customers are, how they spend their money and why.  All of which gives the business the opportunity to more effectively anticipate their customers’ expectations, and do what it takes to exceed them.  Where CRM is successful, it plays a major role in helping a business find new customers, gain their approval and retain them long-term.  Not to mention, generate positive word of mouth and win new business as a result. Whether pursuing a leadership role in CRM or simply looking to run your own business more efficiently, this endorsed Level 5 CRM Diploma comes highly recommended.

Brentwood Open Learning College is proud to offer an extensive range of endorsed customer service training programs, open for online enrolment throughout the year.  This endorsed Level 5 CRM Diploma comprises 12 in-depth modules with online assessments, covering the topics and knowledge areas outlined below:

1. Introduction to Customer Service
2. Understanding Your Customers
3. Creating Customer Service Strategy
4. Implementing Customer Service Strategy
5. Types and Benefits of CRM
6. Strategies for Customer Retention
7. Building the Right Team for CRM
8. Evaluating and Reviewing CRM Programme
9. Building Strong Relationships with Customers
10. The Right Way to Mange Unprofitable Customers
11. Handling Complaints
12. Importance of Feedback in Customer Service

Paying in Installments: £660(interest FREE Installments)

Deposit: £120

No of Installments: 12

Each Installment: £45

Pay in Full: (£100 Discount) £560

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Anyone who works in a customer service setting could find their career prospects improved upon completion of this course. To build proficiency and confidence in CRM is to become an asset of limitless value in the eyes of employers and decisionmakers. Whether your goal is to climb the leadership ladder or build more profitable customer relationships for the benefit of your business, this Level 5 CRM Diploma could make a real difference. Likewise, jobseekers looking to secure entry-level roles in customer service could gain a major edge with a Level 5 Diploma on their CV.

Brentwood Open Learning College welcomes ambitious and enthusiastic candidates from all backgrounds, with a broad range of customer service programs for home study.  This advanced Level 5 CRM Diploma may prove of particular interest to the following applicants:CRM

• Senior customer service and customer relations personnel
• Anyone who works in sales, marketing or customer service
• Senior managers, executives and key decisionmakers
• Members of the workforce pursuing promotion to leadership level
• Entrepreneurs and anybody considering new business establishment
• Jobseekers looking to gain an edge over rival candidates

Enrol online and start your Level 5 CRM Diploma today, or contact the admissions team at Brentwood Open Learning College anytime for more information.