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Certificate in Crisis Management (Level 3)

Course Overview

Crisis Management Certification Online

Modern businesses must have contingency plans to fall back on in the event of an unexpected incident or emergency.  What’s more, all such contingency plans must be continually revisited, revised and tested in order to ensure their viability – unverified plans may offer little to no practical value when ultimately put into action. 

Crisis Management Certification Online, isaimed at those looking to begin or advance an existing career in almost any contemporary business area. Some corporations carry in-house crisis management teams, while others outsource to third-party consultancies – career opportunities for those with the necessary skills and experience are both varied and abundant.

Over the course of four easy-to-digest units, candidates build a comprehensive understanding of how to plan for, prevent, respond to and ultimately recover from any major or minor crisis from a business perspective. Course content covers the establishment of a workable crises team, how to plan and conduct crisis audits, the various types of crisis that can affect businesses in various sectors and at various levels, how to facilitate business continuity in the event of an emergency and ultimately how to put a crisis plan into action. 

Course Syllabus

Crisis Management Training Online: Key Topics

The course Crisis Management Certification Online, consists of the following four units:

Unit 1 – What is Crisis Management?

The course begins with a broad introduction to crisis management as a concept, touching upon what exactly it is that constitutes a crisis from a business perspective, the role and importance of the crisis management team and how to provide appropriate crisis management training.

Unit 2 – Conducting the Crisis Audit?

The second unit provides an in-depth investigation into the crisis audit, introducing candidates to various concepts including the 360-degree audit, the online audit and how to effectively use a risk matrix.  A series of important audit questions are also introduced and explained.

Unit 3 – Developing a Response Process

Crisis response process development forms the core focus of the third unit, incorporating a series of essential teachings on incident investigation, crisis documentation, expert consultation and working through the various issues in relation to any given crisis.

Unit 4 – Establishing an Emergency Operations Centre     

In the final course unit, candidates are guided through the most essential elements of the workable crisis plan, along with how to set up an emergency operations centre to facilitate business continuity in the wake of any given crisis or emergency.

Fee & Payment Options

Paying in Instalments: £395 Interest FREE Instalments)

Deposit: £95

No of Instalments: 12

Each Instalment: £25

Pay in Full: (£80 Discount) £315


At the end of this course successful learners will receive a Certificate of Achievementfrom ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme.  This means that Brentwood open learning college has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner. 

The course itself has been designed by Brentwood open learning college to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards/Certa endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met.  A review of courses is carried out as part of the endorsement process.

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Career Path

As the unexpected can occur in any business setting at any time, a recognised crisis management qualification will give your career prospects a valuable edge. In addition, anyone running or in ownership of a business of any size could help protect their future outlook by studying crisis management at a high level. Being prepared for anything is often the key to success in business. 

Who Should Take This Course?
  • Members of the workforce in pursuit of promotion
  • Project managers, risk managers and PR/marketing workers
  • Business managers, owners, team leaders and supervisors
  • Anyone running or starting their own small business
  • Candidates looking to boost their career prospects and CV

Related Links:

Anger Management (Level 2)

Conflict Resolution (Level 2)

Disability Awareness (Level 2)

Course Level
Level 3

Awarding Body
ABC Awards

Study Method
Online Learning

Course Duration
200 Hours Approx.

Entry Requirements
No entry requirement.

Start Date

  • Explore the duties and responsibilities of crisis managers
  • Find out how to create an effective response process
  • Learn how to carry out professional crisis audits
  • Enhance leadership and management skills in times of crisis
  • Learn how to continue business operations while dealing with a crisis 

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